Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Stockelsdorf
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will analyze complex technical issues via remote access, perform independent remote maintenance and software updates, while providing international support coaching and optimizing troubleshooting processes.
Your role in the team
- As a Service Technician for Technical Remote Support at VisiConsult, you are the technical point of contact for complex service and support cases of our international customers.
- You analyze complex error patterns via remote access and actively contribute to the continuous development of our technical support.
- In this role, you will work closely with the Field Service and international service partners.
- In addition to handling technical escalations, you share your expertise through training sessions and optimize our knowledge base as well as troubleshooting processes.
- Independent execution of remote maintenance and software updates via remote access.
- Analysis and resolution of complex technical support cases for international clients.
- Handling of technical escalations.
- Technical support and coaching of internal service technicians.
- Creation and optimization of troubleshooting guides for global service.
- Maintenance and further development of the technical knowledge database.
- Conducting technical training for internal service technicians, service partners, and customer technicians.
- Occasional international travel to support Field Service during complex technical on-site deployments (approximately 10-30%).
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Our expectations of you
Education
- Completed technical training in electronics, mechatronics, or a related field.
Qualifications
- Good knowledge of electrical engineering as well as a strong technical system understanding.
- Analytical and structured working style with a passion for troubleshooting.
- Strong communication skills as well as a high customer and service orientation.
- Very good German and good English skills are essential.
- Class B driver's license and willingness to travel internationally (up to 30%).
Experience
- At least 2 years of practical experience in technical service or support, ideally in machinery and plant engineering with an international context.
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What we offer
- Diversity of perspectives through a wide variety of industries and clients.
- An international and collegial working environment.
- Individual training and quarterly feedback and development discussions.
- Various career models (specialist, expert, and/or leadership paths) tailored to your individual strengths and ambitions.
- Allowance as recognition for intensive travel activity.
- Non-statutory contributions to company pension schemes as well as a corporate benefits platform with exclusive employee discounts for numerous shops.
- Mobility with us: Company bike leasing and charging stations for e-bikes and e-cars as well as parking spaces directly on our company premises.
- For health: Hansefit membership as well as various offers through corporate health promotion.
- Because even small details make a difference: coffee specialties, tea selection, regional fruit basket, and our Quooker providing boiling, still, or sparkling water at any time — all without plastic bottles.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
VisiConsult - X-ray Systems & Solutions GmbH
VisiConsult ist ein Familienunternehmen aus Norddeutschland und gilt als innovativer Spezialist für Röntgen Standardkabinen und kundenspezifische Sonderanlagen. Um den hohen Qualitätsstandard zu gewährleisten, werden alle Produkte intern entwickelt und gefertigt, wobei besonders auf lokale Zulieferer gesetzt wird. Unsere Systeme werden an die Prozesse unserer Kunden angepasst und schlüsselfertig geliefert, wobei unsere Kunden besonders die hohe Flexibilität und außergewöhnliche Zuverlässigkeit schätzen. Mehr als 25 Jahre Erfahrung in Bildverarbeitung und besonders in Automatischer Fehlererkennung (ADR) führen zu hocheffizienten Lösungen.
Description
- Founding year
- 1996
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
Service Technician Technical Remote Support
- Location
- Stockelsdorf
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
