Job
- Level
- Experienced
- Job Field
- Data, Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop AI-supported interactions, optimize dialog flows for voice and chat, ensure system performance, and analyze user interactions for continuous improvement.
Job Technologies
Your role in the team
- Technical responsibility for the planning, deployment, and operational management of a Conversational AI & Agentic AI platform at the high-frequency touchpoints of KV-Nordrhein.
- Designing, developing, and operationally managing AI-supported interactions with a focus on Voice & Chat.
- Qualitative assurance of all dialogues and system performance through the development and implementation of appropriate systems and processes.
- Analyzing user interactions and continuously improving dialog flows.
- Creating training data and prompts as well as fine-tuning AI models to improve dialogue quality.
- Evaluate new technologies and trends in the field of Conversational AI through continuous market monitoring and by leveraging personal networks.
- Self-responsible selection and management of relevant technology/system partners.
- Conducting workshops and training sessions to impart best practices in dealing with Conversational AI & Agentic AI, and continuously developing new use cases.
- Responsible for our CCaaS platform in the event of absence.
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Our expectations of you
Education
- A completed apprenticeship and/or a university degree.
Qualifications
- Knowledge of relevant technologies and platforms.
- Understanding of Natural Language Processing (NLP) and Machine Learning methods.
- A high standard of excellent service experiences and the ability to translate this into technological use cases.
- Analytical thinking skills as well as a structured and solution-oriented working approach.
- The ability to recognize broad contexts and analyze them in detail.
- Strong communication skills and team orientation.
- German language skills at native speaker level (at least C1) as well as very good written and spoken English skills.
Experience
- Experience in the development and operation of Conversational AI & Agentic AI applications (SaaS platforms).
- Experience in contributing to technology projects from conception to operational implementation.
- Experience with API integration and cloud services.
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What we offer
- Appropriate remuneration according to the collective agreement of the Länder (TV-L), including an annual special payment.
- Individual development opportunities.
- Flexible working hours including overtime compensation.
- 30 days of annual leave.
- Support in balancing work and family life.
- Mobile working (up to 40% home office).
- Attractive social benefits, such as an employer-funded additional pension scheme.
- Occupational health promotion such as gym membership and company bike leasing including employer subsidy.
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Benefits
Health, Fitness & Fun
More net
- 💻Company Notebook for Private Use
- 📱Company Phone for Private Use
- 🛍Employee Discount
- 👴🏻Company Retirement Provision
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏠Home Office
- 🍼Day Care for Kids
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Kassenärztliche Vereinigung Nordrhein
Die Kassenärztliche Vereinigung (KV) Nordrhein ist eine Körperschaft des öffentlichen Rechts. Mit ihren rund 19.500 Mitgliedern stellt sie die ambulante medizinische und psychotherapeutische Versorgung von rund 9,5 Millionen Einwohnern in Nordrhein sicher.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
Expert Contact Center AI
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
