Job
- Level
- Experienced
- Location
- Karlsruhe
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you provide phone support to our shop staff for technical issues, document requests in the ticketing system, and prepare software updates and troubleshooting articles.
Job Technologies
Your role in the team
- You support our shop staff by phone and handle minor technical issues with our hardware and software components.
- You handle support requests, find immediate solutions for disruptions, and document everything in our ticketing system.
- You forward complex technical inquiries to our expert team.
- You increase customer satisfaction and support our experts through competent and prompt advice to our shop colleagues.
- You assist with software development during slow rollouts of new features, test new software updates, and create and update troubleshooting articles in our knowledge base.
- In addition, you will take on general administrative tasks.
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Our expectations of you
Qualifications
- You possess strong communication skills and enjoy making phone calls.
- You possess a strong service and customer orientation, are always polite, and do not get easily upset.
- Interacting with clients and solving their problems brings you great joy.
- You have knowledge of the Windows 10 and Windows 11 operating systems and would be interested in expanding your technical horizons.
- Fluent German skills are a prerequisite for communicating with our German-speaking clients.
- You are a team player, and your colleagues can always rely on you.
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What we offer
- We have a solid foundation on which we can grow.
- We offer you the opportunity to develop and grow in order to fully realize your potential.
- We support you in making your move to Karlsruhe or the surrounding area as smooth as possible.
- We offer you a sustainable solution for your commute so you can stay active!
- Secure your future! Take advantage of our company pension scheme and receive additional financial support.
- We promote an active lifestyle and have partnered with one of the leading online sports platforms, which provides you access to a wide range of clubs and offers across Germany.
- Our campus in Karlsruhe offers the perfect working environment with an innovative open-space concept and state-of-the-art technology.
- We love spending time with the team. Whether at charity or team events, only together do we have fun.
- We believe in collaboration and teamwork, but also value the uniqueness of each of us. Together, we are stronger!
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Tipico
We are the leading sports betting provider in Germany. Our goal is to provide millions of people with an even more intense sporting experience - every day. Our values of passion, progress and trust drive us to provide our customers with the best possible product every day.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Sports, Leisure
Employer reviews
by devworkplaces.com
Total
(1 Review)3.0
Workingconditions
2.8Culture
3.0Career Growth
3.0Engineering
3.2
1st Level IT Support
- Location
- Karlsruhe
- Working Model
- Onsite
- Diversity
- Open for all genders
