Job
- Level
- Experienced
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you support partners via phone and email with technical challenges related to STARFACE UC products, analyze errors, and document them in close collaboration with development teams.
Job Technologies
Your role in the team
- Support for our partners via email, phone, and remote maintenance.
- Analysis and handling of exciting technical challenges related to STARFACE UC products (VoIP, Linux, Networking, VM).
- Error analysis, reproduction, and documentation in close collaboration with development, QA, and 3rd level.
- Processing tickets with Jira.
- Knowledge exchange with our partners through workshops and lectures.
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Our expectations of you
Education
- Training in the field of IT/Telecommunications or equivalent professional experience.
Qualifications
- Enjoyment in communication and a solution-oriented working approach.
- Strong service mindset.
- Very good German skills (spoken/written).
Experience
- Initial experience in technical customer support.
- Network knowledge as well as ideally Linux experience.
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What we offer
- A company that not only talks about the startup spirit but also lives it in daily interactions.
- Company-wide transparency and cross-departmental communication - we see ourselves as one big STARFACE team.
- Flexible working hours, provided that no service hours need to be covered.
- Flat hierarchies that are not felt in daily interactions.
- We communicate on an equal footing.
- We have no dress code; we want you to feel comfortable at your workplace and be authentic.
- A lot of scope for ideas and solutions.
- Company pension scheme, electrically adjustable desks, the obligatory fruit basket and beverages are a given.
- Regular company parties and, if desired, a beer with colleagues after four on Fridays (m/f/d).
- With the possibility of Mobile Office and up to 2 weeks of work from abroad within the EU annually.
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Benefits
Food & Drink
Higher Take-Home Pay
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
STARFACE GmbH
Die STARFACE GmbH ist ein dynamisch wachsendes Technologieunternehmen mit Sitz in Karlsruhe. 2005 gegründet, hat sich der Hersteller von IP-Telefonanlagen und -Kommunikationslösungen fest im Markt etabliert und gilt als innovativer Trendsetter.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Engineer 2nd Level
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
