Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ratingen
- Working Model
- Onsite
Job Summary
In this position, you will be responsible for providing on-site support by managing incoming requests via phone, email, and in-person, performing initial troubleshooting, and documenting solutions in a knowledge base.
Job Technologies
Your role in the team
- Receiving incoming contacts (phone, email, in person) and recording them in the Service Management Tool.
- Forwarding and tracking of tickets.
- Initial resolution of incidents.
- Detection and escalation of mass disruptions according to established processes.
- Investigation of disruptions to the Service Desk infrastructure.
- Documentation of solutions in a knowledge database.
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Our expectations of you
Education
- Completed training in the IT field (IT specialist or comparable).
Qualifications
- Solid knowledge of MS BS/Office.
- Proficient in German (C1 level).
- Good command of English.
- Car driving license.
Experience
- Experience in 2nd Level support (hardware and software troubleshooting).
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What we offer
- Company pension scheme with employer subsidy.
- Discounts with many providers through Corporate Benefits.
- Company mobile phone with the possibility of private use.
- Use of the WorkLifePortal for active health promotion.
- Flat hierarchies and a familial approach to each other.
- Company events to celebrate our successes together.
- Internal promotion and development opportunities.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Weiss IT Solutions GmbH
Weiss IT Solutions ist seit über 25 Jahren ein führender Anbieter von unternehmerischen Lösungen für Produktions- und Office-IT im Mittelstand und für internationale Konzerne. Wir betreuen unsere Kunden mit über 280 festangestellten Mitarbeitern flächendeckend an mehr als 20 Niederlassungen in Deutschland und Österreich.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT service technician onsite support
- Location
- Ratingen
- Working Model
- Onsite
- Diversity
- Open for all genders
