Job
In this position, you will be responsible for providing on-site support by managing incoming requests via phone, email, and in-person, performing initial troubleshooting, and documenting solutions in a knowledge base.
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Job technologies
Your role in the team
- Receiving incoming contacts (phone, email, in person) and recording them in the Service Management Tool.
- Forwarding and tracking of tickets.
- Initial resolution of incidents.
- Detection and escalation of mass disruptions according to established processes.
- Investigation of disruptions to the Service Desk infrastructure.
- Documentation of solutions in a knowledge database.
Our expectations of you
Education
- Completed training in the IT field (IT specialist or comparable).
Qualifications
- Solid knowledge of MS BS/Office.
- Proficient in German (C1 level).
- Good command of English.
- Car driving license.
Experience
- Experience in 2nd Level support (hardware and software troubleshooting).
What we offer
- Company pension scheme with employer subsidy.
- Discounts with many providers through Corporate Benefits.
- Company mobile phone with the possibility of private use.
- Use of the WorkLifePortal for active health promotion.
- Flat hierarchies and a familial approach to each other.
- Company events to celebrate our successes together.
- Internal promotion and development opportunities.
Benefits
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
Weiss IT Solutions ist seit über 25 Jahren ein führender Anbieter von unternehmerischen Lösungen für Produktions- und Office-IT im Mittelstand und für internationale Konzerne. Wir betreuen unsere Kunden mit über 280 festangestellten Mitarbeitern flächendeckend an mehr als 20 Niederlassungen in Deutschland und Österreich.
- 250+ Employees
- Established Company
- Onsite
- Internet, IT, Telecommunication
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