Job
- Level
- Experienced
- Location
- Hamburg
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you provide advanced IT support, handle complex issues, manage hardware flows, and conduct training and documentation for staff.
Job Technologies
Your role in the team
- Provision of advanced IT support and handling escalated as well as complex IT issues.
- Management of inquiries and tickets, including documentation, data maintenance, and SLA compliance.
- Conducting fault analyses as well as supporting soft- and hardware repairs.
- Management of hardware flow for new and departing employees, and IT asset management.
- Monitoring systems, updating customer portals, and supporting on-site as well as remote deployments (Hands & Eyes).
- Training and coordination of colleagues as well as the creation of standard operating procedures and documentation.
- Ensuring confidentiality, up-to-date templates and internal reports, as well as willingness to travel and occasionally work outside regular working hours.
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Our expectations of you
Qualifications
- Handling ticketing systems and Windows operating system.
- Good German (C1) and English (B2) skills.
Experience
- You are a trained IT specialist (m/f/d) for System Integration with several years of professional experience.
- Software and hardware skills in second-level support as well as experience in the Microsoft environment.
- Experience with Intune Azure + AD or SCCM.
- Experience with SNOW and MS Intune is an advantage.
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Hemmersbach
Salzburg
At Hemmersbach, we are experts in providing cross-country infrastructure services to the IT industry. With 34 offices and the Hemmersbach Authorized Partner (HAP) Network, we offer our services worldwide in over 190 countries.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
On-site IT support staff
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
