Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.810 € gross/month
- Location
- Butzbach
- Working Model
- Onsite
Job Summary
In this role, you analyze and resolve technical issues for employees via remote support, manage support requests in the ticketing system, and optimize processes for effective IT support.
Job Technologies
Your role in the team
- Active user support: Using remote maintenance software, analyze and resolve technical issues directly on employees' end devices.
- Ticket management: You record support requests in the ticket system, process them in a structured manner, and document the respective solutions.
- Interface with the specialist departments: For questions regarding industry-specific applications, work closely with the responsible internal specialist departments.
- Documentation and Knowledge Management: You maintain and expand technical documentation, clear instructions, and knowledge bases.
- Handover to Second-Level Support: Carefully prepare issues that cannot be resolved immediately and pass them on to the responsible Second-Level Support.
- Process Optimization: You identify automation and optimization potentials and contribute your ideas to improve support processes.
- Flexible IT support: Depending on operational needs, you will take on additional tasks in IT support and reliably assist the team.
- Working with a feel-good factor: Enjoy modern workplaces with height-adjustable desks and your lunch break on our sunny outdoor terrace with colleagues – our location offers an inspiring environment where you can feel comfortable.
- Further education and development: Stay up-to-date with targeted training and actively promote your personal and professional career.
- Work-Life-Balance: Doctor or tradesman appointments during working hours? By arrangement, no problem at all — flexible working hours make it possible.
- Team spirit and shared experiences: Whether it's a summer party with a cocktail stand and table football tournament, a Christmas brunch at our Johanniter Hotel, Stadtradeln, or company runs - numerous activities strengthen team cohesion and ensure fun at work.
- Stability and Security: Work for a reliable employer that operates independently of economic fluctuations and offers long-term prospects.
- Meaningful work: Actively contribute to an organization that makes a positive social impact through your commitment.
- Design freedom: Contribute your innovative ideas and actively shape processes and structures within our organization.
- Collaboration in a large organization: Work in a nationwide networked organization where short communication and decision-making channels enable quick coordination, team spirit is fostered, and you can contribute directly.
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Our expectations of you
Education
- Completed training in the IT sector, for example as an IT specialist for system integration, or a comparable qualification.
Qualifications
- Proactive and structured working approach, as well as interest in analyzing and documenting existing and new processes, systems, and workflows.
- Enjoyment of collaboration within a large team as well as strong communication skills and pleasure in dealing with people at different levels.
- High willingness to learn and interest in continuous professional and personal development.
- Very good spoken and written German skills as well as good English skills.
Experience
- At least three years of professional experience in IT support or a comparable field, as well as experience with ticketing systems.
- Excellent knowledge of Microsoft client operating systems and Microsoft 365, as well as experience in installing and configuring hardware and software.
- Experience in user management with Windows Active Directory and Entra ID, as well as basic knowledge in the areas of servers, LAN/WAN, and IT infrastructure.
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What we offer
- 30 days of vacation (5-day week).
- Recognition of previous service periods.
- Attractive compensation.
- Company pension scheme.
- Occupational health management.
- Flexible working hours and time accounts.
- Further training and professional development.
- Special leave for various occasions such as the birth of a child or a wedding.
- Coffee, tea, and water.
- Mobile work options.
- Option for salary conversion.
- Personal allowance for each child upon presentation of child benefit entitlement.
- Positive working atmosphere.
- Regular employee reviews.
- Structured onboarding.
- Salary increase due to length of service.
- Capital-forming benefits.
- Trustworthy contacts.
- Additional day off on Christmas Eve and New Year's Eve.
- Allowance for computer glasses.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Johanniter Competence Center GmbH
Die Johanniter Competence Center GmbH ist der zentrale IT-Dienstleister im Johanniterorden und betreut derzeit eine Vielzahl an Krankenhäusern und mehr als 90 Seniorenpflege-Einrichtungen. Die Mitarbeiter und das zentrale Hochleistungs-Rechenzentrum in Berlin sorgen bei internen und externen Kunden für modernste Technologien und professionelle IT-Dienstleistungen.
Description
- Founding Year
- 2002
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT support staff
- Salary
- from 3.810 € gross/monthEstimated net salary based on the gross salary in the job ad using tax class I.from 2.503 € net/month · Tax class I
- Location
- Butzbach
- Working Model
- Onsite
- Diversity
- Open for all genders
