Job
- Level
- Experienced
- Location
- Duren
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will be responsible for 1st/2nd level support, independently analyze issues and resolve problems, document inquiries, and assist in the testing and rollout of new software modules.
Your role in the team
- 1st/2nd level support for our members and on-site partners.
- Independent analysis of errors and troubleshooting.
- Recording, tracking, and documentation of inquiries using modern communication technology.
- Management and use of the forum and ticketing system.
- Interface between software development and users or external DURIA support center.
- Support, testing, and rollout of new projects.
- Black-box testing of new software modules.
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Our expectations of you
Education
- Completed training as an IT specialist or a comparable activity.
Qualifications
- Teamwork skills.
- Good analytical thinking.
- Goal-oriented and independent work.
- Willingness to learn new things and contribute your own ideas.
- Good knowledge of German.
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What we offer
- Secure and permanent employment.
- Flexible working hours, overtime compensation, partial home office.
- Flat hierarchy and open communication.
- Good working atmosphere, mentoring, and onboarding.
- A modern and family-oriented work environment.
- Capital-forming benefits.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Duria eG
Duria eG, based in Düren, is a cooperatively organized company specializing in the development of practice management software for medical facilities. This software was designed "by doctors for doctors" and integrates technology with practice. Additionally, Duria offers solutions for the telematics infrastructure in healthcare.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT specialist - system integration
- Location
- Duren
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
