Job
- Level
- Senior
- Job Field
- IT, Network
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 51.300 to 75.140€ gross/year
- Location
- Rheinbach
- Working Model
- Onsite
Job Summary
In this role, you are the primary contact for IT inquiries and issues, conduct system administration and monitoring, and support documentation as well as projects within the team.
Job Technologies
Your role in the team
- Central communication interface between BWI and the users of IT systems as well as a dispatcher function for technical-specific disruptions.
- Acceptance, qualification, response, and, if applicable, forwarding of general inquiries, as well as receipt, recording, and resolution of fault reports.
- System administration including monitoring in the network sector (WAN, LAN, TK) as well as handling of incidents and incidents (2nd level) in accordance with existing work instructions.
- Control and supervision of the sole deployment of Service Center employees during on-call hours, including error analysis if necessary.
- Documentation of the measures carried out in the ITSM system as well as onboarding of new colleagues.
- Participation in smaller IT projects as well as involvement in the creation of process descriptions and knowledge management.
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Our expectations of you
Education
- Completed vocational training or university degree in the field of information, communication, and communication engineering.
Qualifications
- Knowledge of networks and relevant protocols, active and inactive WAN/LAN components, as well as data protection and data backup.
- Good organizational and team skills, analytical thinking, as well as decisiveness and implementation strength.
- Fluent German skills in spoken and written form, and willingness to work in a 24/7 shift operation.
Experience
- Approximately 5 years of relevant professional experience as well as experience with Active Directory (AD), TCP/IP, MS operating systems, and MS servers, along with initial experience in coordinating small projects.
- Good knowledge and experience in the use of ticket systems (e.g., MAXIMO) and knowledge databases, as well as user proficiency in MS Office products (Word, Excel, PowerPoint).
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What we offer
- Through diverse and socially relevant tasks, we ensure the smooth IT operations and digitalization of the Bundeswehr.
- We are united by a common goal. For us, respectful interaction and a strong team spirit are fundamental.
- The compensation ranges between €51,300 and €75,140. The actual amount will be determined based on your scope of responsibilities as well as your experience and skills.
- We offer 30 days of annual leave, 1 traditional holiday, plus options for individual adjustments.
- Through our benefit app, you receive a monthly credit and can additionally secure tax advantages on public transport tickets.
- We support professional and personal development through tailored measures as well as free access to LinkedIn Learning.
- Our JobRad offer allows leasing up to 2 bicycles.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
BWI GmbH
At the IT Service Center of the Federal Government, we offer comprehensive IT services under one roof. With over 4,000 employees, we are one of the ten largest IT service providers in Germany. We are looking for authentic IT enthusiasts who share our passion and are searching for challenging IT projects to help shape Germany's future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.6
Engineering
2.7Workingconditions
4.4Culture
3.7Career Growth
3.6
Senior IT System Administrator Communication
- Salary
- 51.300 to 75.140€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.33.029 to 45.428 € net/year · Tax class I
- Location
- Rheinbach
- Working Model
- Onsite
- Diversity
- Open for all genders
