Job
- Level
- Experienced
- Job Field
- IT, System, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will take charge of the technical coordination and administration of our Atlassian cloud products, optimize support processes, and introduce innovative technologies into the service landscape development.
Job Technologies
Your role in the team
- For the further development and safeguarding of our Atlassian platform, we are planning to establish an additional position within the GROUP IT department. The focus of this role is on the technical and conceptual management of key Atlassian topics, as well as close collaboration with our strategic Atlassian partner, catworkx.
- As an IT Service Lead - Atlassian, you will be responsible for our Atlassian service landscape, coordinate external partners, and optimize support and service processes with a focus on quality, security, and innovation.
- You are the central contact person for our Atlassian platform and ensure smooth operation as well as professional support.
- Together with external service providers, you continuously develop our service processes and strategically implement new technologies.
- Administration of Atlassian Cloud: You manage and configure our Atlassian Cloud products Jira, Jira Service Management, and Confluence. This includes best practices for workflows, permissions, fields, and notifications.
- Service Provider Management: You coordinate the IT support related to Atlassian products. In this role, you manage and monitor the external service provider (project, incident, and problem management), ensure compliance with SLAs, and act as a consultant and escalation point for complex inquiries.
- Security and Access Management: You are the point of contact for our IAM responsible persons regarding Atlassian Guard (formerly Atlassian Access) and ensure the implementation of our security policies in the cloud.
- Innovation & AI Integration: you monitor new developments in IT service management and contribute ideas on how modern technologies - especially AI - can be integrated or improved in support processes and Atlassian tools in compliance with our guidelines (e.g., intelligent ticket categorization or chatbot integrations).
- Automation and Scripting: you develop solutions to automate workflows and processes, and customize Jira and JSM to our requirements.
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Our expectations of you
Education
- You have successfully completed a degree in (Business) Informatics or a comparable IT qualification.
Qualifications
- Your in-depth knowledge of the Atlassian tool landscape, including the configuration of Jira projects, workflows, and permission schemes.
- Your strong communication skills in German and English (both written and spoken). This enables you to understand requirements from specialist departments, communicate effectively with service providers, and explain complex issues clearly.
- You possess analytical thinking skills, a proactive and solution-oriented work approach, and team spirit.
- If you have scripting and automation skills (Groovy, ScriptRunner, Python, Shell, PowerShell), this is helpful for the role but not a requirement.
- Your interest in new technologies, especially in applications of artificial intelligence in the IT sector, completes your profile.
- You don't see yourself in all aspects (yet)? No problem! We still look forward to your application. We are happy to support you in growing into the role.
Experience
- You have several years of professional experience in administering Atlassian products (particularly Jira and ideally Jira Service Management) in a cloud environment.
- Your experience with Atlassian Guard/Access or similar security tools is an advantage.
- You are familiar with IT Service Management (ITSM) processes, enjoy having ITIL knowledge, and ideally have experience supporting support teams or optimizing service processes.
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What we offer
- You will find your place in a flexible, dynamic, and always helpful team.
- You have a high level of responsibility from the very beginning, which also means a steep learning curve.
- Workation offers you the opportunity to work remotely from abroad within the EU or EFTA states (Iceland, Liechtenstein, Norway, Switzerland) for a certain period.
- Company pension scheme and occupational disability insurance provide the framework for your retirement planning.
- Options such as Jobrad, Jobticket/Climate Ticket, or a company car ensure your mobility.
- Occupational health management as well as subsidies for sports offerings such as URBAN SPORTS CLUB and Just Fit help you stay healthy and active.
- We reward your recommendations with a bonus (employee referral program).
- Get to know us better through legendary after-work events such as cocktail evenings, table football tournaments, and hackathons.
- Mobile and flexible working ensures your optimal work-life integration.
- Regular training and professional development, as well as support for individual certifications, will help you advance.
- 30 days of vacation, special leave, and individual sabbatical arrangements provide you with time off and relaxation.
- You can also use the hardware for private purposes.
- Soft drinks as well as coffee and tea are available to you free of charge with us.
- Great company events make our culture tangible for you.
- The services depicted may vary slightly depending on the company, location, and country.
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- ⏰Flexible Working Hours
- 🏠Home Office
- 🙅♂️No All-In Contracts
- 🕺No Dresscode
- 😇Time for External Voluntary Work
- 🏖️Workation
Health, Fitness & Fun
More net
- 🚎Public Transport Allowance
- 📱Company Phone for Private Use
- 💻Company Notebook for Private Use
- 🚂Climate Ticket
Food & Drink
Topics that you deal with on the job
Job Locations
Location undefined
This is your employer
TIMETOACT GROUP
Wien, München, Augsburg, Stuttgart, Seligenstadt, Köln, Dresden, Leipzig, Dortmund , Hannover, Berlin, Hamburg
The TIMETOACT GROUP Österreich GmbH was founded in March 2015 and offers consulting services and IT solutions based on IBM, Microsoft, Google, and other (open) standards.
Description
- Company Size
- 50-249 Employees
- Founding year
- 2015
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)4.7
Culture
5.0Career Growth
5.0Workingconditions
4.5Engineering
4.6
IT Service Lead - Atlassian
- Location
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
