Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Magdeburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist customers in 1st and 2nd level support with our payroll software, analyze technical inquiries, and document solutions in the ticket system to enhance our applications.
Your role in the team
- As an employee in Payroll Support (m/f/d), you assist our customers and trade partners in using our payroll software.
- You handle technical and professional inquiries, find quick solutions in 1st-level support, and assist with more complex issues in 2nd-level support.
- Furthermore, you analyze error patterns, document support cases, and work closely with product management and development to continuously improve the quality of our software.
- You support our direct clients with technical and professional questions related to our payroll software and handle support inquiries across all channels (excluding tax consulting).
- You analyze customer inquiries, identify suitable solutions, and also handle more complex technical and professional issues.
- You perform remote maintenance when needed and assist in resolving more complex customer issues.
- You document all relevant work steps and status updates in a structured and traceable manner in the ticketing system.
- Support for our customers in installing, setting up, and using the software.
- Close collaboration with development and product management to resolve software bugs.
- Maintenance of the knowledge database as well as creation of FAQ and help documentation.
- Participation in the continuous improvement of support processes and service quality.
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Our expectations of you
Education
- Completed commercial or technical training or a comparable qualification.
Qualifications
- Proficient in handling ticketing systems and CRM applications.
- Basic knowledge of commercial processes as well as an understanding of ERP systems.
- Strong service and customer orientation as well as a structured way of working.
- Good communication skills and enjoyment in solving problems.
- High willingness to learn about payroll-related and technical topics.
- Willingness to travel to company parties and team meetings.
Experience
- Extensive professional experience in customer service, application, or software support.
- Experience with payroll software or knowledge of payroll accounting is an advantage.
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What we offer
- Flexibility & Remote Options: Hybrid working - with flexible working hours for a good work-life balance.
- Benefits that excite you: 30 days of vacation, JobRad, Germany Ticket, events, modern hardware.
- A stable employer with a sense for team spirit.
- Creative Freedom: You will have a lot of creative freedom and can actively contribute your ideas to the further development of our communication.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Selectline Software GmbH
The SelectLine Software GmbH has been specializing in business software for 25 years. More than 60,000 users trust our SelectLine software solutions to help them with their everyday work.
Description
- Company Size
- 50-249 Employees
- Founding year
- 1995
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employee Payroll Support
- Location
- Magdeburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
