Job
- Level
- Experienced
- Location
- Meissen
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle IT inquiries and issues, analyze problems, support users, document solutions in the knowledge base, and take on on-call responsibilities.
Your role in the team
- Acceptance and processing of inquiries and disturbances via telephone, email, and ticket system.
- Initial analysis and troubleshooting in the field of user-oriented technology.
- Escalation of complex cases to 2nd-Level Support.
- Documentation of solutions and creation of instructions.
- Maintenance of the knowledge database.
- Supporting users in utilizing IT systems.
- User Management.
- On-call duty coverage.
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Our expectations of you
Education
- Completed training in the IT field or a comparable qualification.
Qualifications
- Good communication skills in spoken and written form.
- Friendly and customer-oriented demeanor.
- Teamwork skills and resilience.
Experience
- Experience in Helpdesk or Customer Support is an advantage.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
ELBLANDKLINIKEN
Die Elblandkliniken sind die größte kommunale Klinikengruppe in Sachsen mit Standorten in Riesa, Meißen, Radebeul und Großenhain.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Healthcare, Social Sector
Mitarbeiter Helpdesk
- Location
- Meissen
- Working Model
- Onsite
- Diversity
- Open for all genders
