Level: Experienced

Job Field: IT, Support

Employment Type: Full Time

Contract Type: Permanent employment

Location: Nuremberg

Working Model: Onsite

Job Summary

In this role, you will handle IT issues and requests in the helpdesk, support Microsoft 365 and Windows workstations, as well as mobile devices while documenting solutions to enhance user satisfaction.

Job Technologies

Your role in the team

Acceptance, analysis, and processing of IT disruptions and service requests in the helpdesk.
Telephone and written user support (1st, 2nd, and partial 3rd level support).
Support for Microsoft 365, Windows workstations, and mobile devices.
User and permission management in Active Directory, Microsoft Entra ID, and other enterprise applications.
Installation, configuration, and setup of PCs, notebooks, smartphones, and peripherals.
Support in the management of branches, administration, and logistics sites.
Participation in IT rollouts, software implementations, and digitization projects.
Documentation of solutions and maintenance of the knowledge database.
Collaboration with internal departments as well as some external service providers.
Troubleshooting and independent problem solving.
Ensuring high service quality and user satisfaction.
As a member of our IT team, you are the first point of contact for our employees in the branches, administration, and logistics departments regarding all IT-related questions.
They not only solve IT problems but also ensure that our employees can work productively every day.
There you will work in a modern IT environment with current technologies and have the opportunity to contribute your own ideas and actively shape processes.

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Our expectations of you

Education

Completed training in the IT field (e.g., IT specialist for system integration) or a comparable qualification.

Qualifications

Good knowledge of: Microsoft Windows 11, Microsoft 365 (Outlook, Teams, OneDrive, Office Apps), Active Directory / Entra ID, Intune (advantage), Client hardware and peripherals, Networking technology, Mobile Device Management, Citrix (advantage).
Strong service and customer orientation.
Analytical thinking and structured working approach.
Strong communication skills and team spirit.
Good command of German, both written and spoken.
Class B driver's license preferred.