Job
- Level
- Senior
- Job Field
- IT, Application, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for complex technical onboarding and data migration projects, coach your team, and shape strategic solutions across various departments.
Job Technologies
Your role in the team
- You have several years of experience in technical onboarding, are eager to share your knowledge, and want to make an impact beyond your own area? Then you are in the right place.
- In technical onboarding, you not only ensure that practices and hospitals start smoothly with Doctolib from day one, but also actively contribute to shaping how our entire team and adjacent teams (Sales, Deployment, Product) collaborate successfully.
- You are the person others turn to when things become technically complex, ambiguous, or strategic.
- With your experience, technical depth, and big-picture perspective, you drive improvements that have a far-reaching impact beyond the individual case.
- You handle the most technically demanding data migration and onboarding cases, including complex system configurations, API integrations, and special cases that others escalate to you.
- You coach and mentor colleagues, proactively share your expertise, and thereby elevate the technical level of the entire team.
- You identify systemic improvement potentials in our onboarding processes and drive initiatives that have a sustainable impact beyond your own actions.
- Sales, Deployment, and Product rely on you as the central technical contact for strategic questions, not just operational ones.
- You define best practices, playbooks, and training materials that ensure consistency and quality across the entire team.
- You lead initiatives that connect multiple teams and stakeholders, create clarity in ambiguous situations, and align different priorities towards a common goal.
- You use operational data and customer feedback to set priorities and validate improvements, rather than relying solely on intuition.
- You design how our all-in-one software is scalable integrated into existing practice management systems and set up interfaces in a way that they are also viable for future cases.
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Our expectations of you
Qualifications
- You have already worked for several years in technical onboarding, customer success, or technical support, ideally in a SaaS or health tech environment, and have independently resolved complex cases there.
- You have already trained, coached, or shared knowledge in a structured manner with colleagues, whether formally or informally.
- You create clarity and structure, even when responsibilities or solutions are not initially clear.
- Fluent in German and proficient in English - You navigate confidently in both languages, even with complex technical and strategic topics.
- You have already independently improved or scaled processes and can demonstrate the impact of it.
Experience
- Solid SQL skills, experience with APIs, large-scale data migrations, and a solid understanding of IT infrastructures and networks.
- Experience in collaborating with cross-functional teams and the ability to balance different priorities.
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What we offer
- A Germany ticket sponsored by Doctolib, when you work from the office or in hybrid mode.
- 28 vacation days + 1 additional day for each full calendar year of employment (max. 30 days).
- The opportunity to work from abroad for 10 days a year.
- An occupational health insurance with great additional benefits.
- An occupational pension scheme (bAV) with an employer subsidy of 40% (15% during the probation period).
- The Doctolib Parent Care Program, which includes additional parental leave (1 month) and much more.
- Free mental health and coaching sessions through an external partner.
- In addition to healthy snacks and a regular breakfast buffet, we offer meal vouchers.
- A subsidized sports program with our partner Urban Sports Club.
- For caregiving personnel and employees with disabilities, there is an offer that includes more flexible working hours, additional leave for medical reasons, and psychological support.
- Participation in Doctolib's long-term employee participation program DoctoGrowth.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Doctolib
Doctolib is an innovative company in the digital health sector that offers a platform for organizing medical appointments. It supports both doctors and patients in optimizing the appointment management process and improving communication.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Senior Technical Onboarding Engineer
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
