Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Eppelborn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support the team with technical inquiries beyond standard troubleshooting, analyze complex issues, and optimize server performance, specifically for WordPress projects.
Job Technologies
Your role in the team
- You strengthen our support team in 2nd level and handle technical inquiries that go beyond classic WordPress troubleshooting.
- Our existing support team handles, among other things, WordPress issues, backups, customer communication, and administration via Plesk.
- You primarily complement the team in customer inquiries regarding infrastructure, server, and performance aspects.
- In this role, you serve as the technical interface between our support team and the admin team: You analyze more complex errors, assist with migrations, and help improve the performance and stability of customer projects.
- You analyze and resolve more complex issues related to Linux, Plesk, Nginx, Apache, PHP, WordPress, and other web services.
- You assist with PHP upgrades, configuration adjustments, and compatibility checks.
- You investigate performance issues, resource utilization, and potential bottlenecks on client servers.
- You assist with the configuration and maintenance of SSL/TLS certificates, firewalls, WAF, and ModSecurity.
- You recognize when an issue extends deeper into the infrastructure and then work closely with our admin team.
- You perform WordPress migrations and take responsibility for their quality assurance.
- You assist with more complex relocations, such as WooCommerce shops, multisite installations, or large databases.
- You assist with DNS changes, domain transfers, and switching between hosting providers.
- You are responsible for the technical onboarding of new clients.
- You analyze slow WordPress installations and identify possible causes.
- You review, among other things, database queries, PHP processes, plugins, themes, object caches, and server-side caching solutions.
- You assist clients in setting up and optimizing their WordPress projects.
- You conduct performance checks and develop clear, actionable recommendations.
- You assist in developing and implementing suitable caching strategies.
- You handle escalated support tickets that go beyond the usual standard troubleshooting.
- You explain technical contexts in an understandable and solution-oriented manner.
- You document error images, solutions, and best practices.
- You work closely with colleagues in support and the admin team.
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Our expectations of you
Qualifications
- Basic Linux skills, ideally with Debian- or Red Hat-based systems.
- Basic understanding of how websites, domains, DNS, and web servers work.
- Technical interest and enjoyment of systematic troubleshooting.
- Basic knowledge of WordPress, such as installation, plugins, themes, wp-config.php, or WP-CLI.
- Basic understanding of DNS, SSL/TLS, and network protocols.
- Structured, meticulous, and solution-oriented working style.
- Very good spoken and written German skills.
- Friendly and clear communication at eye level.
Experience
- Initial experience with the command line.
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What we offer
- The position is exclusively intended for a hybrid work model.
- You regularly work at our location in Eppelborn and can work up to two days a week from home.
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Topics that you deal with on the job
Job Locations
This is your employer
HostPress GmbH
HostPress GmbH is a family-owned web hosting provider based in Eppelborn, Germany, specializing in fast and secure WordPress web hosting. The company operates its own servers in Frankfurt, Nuremberg, and Saarwellingen, supporting over 5,000 customer websites with solution-oriented technology and 24/7 support. Since its founding in 2015, HostPress has placed great emphasis on maximum speed and TÜV-certified customer satisfaction.
Description
- Company Type
- Established Company
- Industry
- Internet, IT, Telecommunication
Technical Support - 2nd Level
- Location
- Eppelborn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
