Job
In this role, you work closely with our customers, analyzing technical questions related to the CRM solution CAS genesisWorld, handling complex support requests in 2nd and 3rd level support to find sustainable solutions.
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Your role in the team
- You assist our clients with technical questions related to the CRM solution CAS genesisWorld and handle complex support inquiries in 2nd and 3rd level support.
- You analyze disturbances and error messages, systematically investigate causes, and find sustainable solutions within the team.
- You coordinate the error resolution with the specialist departments, manufacturer support, and internal experts when a solution is not immediately available.
- You are responsible for and oversee updates and version changes of our customer systems.
- You analyze performance issues or unusual system behavior and develop appropriate solutions.
- You continuously contribute to the development of our support processes and quality standards.
Our expectations of you
Education
- You have a degree or completed training in the IT field and ideally have experience in technical support or with complex IT systems.
Qualifications
- Service orientation is a matter of course for you, because you know: behind every ticket is a personal concern.
- You enjoy understanding technical contexts and solving complex problems.
- Even when working on multiple parallel topics, you work in a structured manner and set the right priorities.
- Knowledge of databases, interfaces, or Windows Server environments is advantageous.
- You have very good German and English skills and can communicate technical matters clearly.
What we offer
- Home office, workation, bike leasing, or the perfect part-time model for you.
Benefits
Health, fitness & fun
Food & drink
Topics you will work on
Job locations
About your employer
Founded in 1999, itdesign GmbH is one of the best employers in German medium-sized businesses and was awarded the Great Place to Work Award in 2018. In our business segments CRM, PPM and Meisterplan, we are specialists in optimizing project work and customer relationship management. We advise our customers and offer them the optimal technical solution.
- 1999
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
Employer reviews
- Team culture
- 4.8
- Career growth
- 4.0
- Engineering
- 3.4
- Working conditions
- 4.2
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