Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 55.000 to 65.000€ Gross/Year
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for hardware and software support, diagnosing and resolving issues through various communication channels, and ensuring installation and maintenance of clients' IT infrastructure.
Job Technologies
Your role in the team
- You are the problem solver when it comes to hardware and software issues.
- Error analysis and troubleshooting - sometimes via remote support, sometimes directly over the phone or via email.
- You document everything in the internal ticketing system and keep track of it.
- After an intensive onboarding, you will also be on-site with the client and take care of hardware setup and general IT solutions.
- You also keep an eye on the installation, maintenance, and management of our clients' IT infrastructure.
- You are responsible for the installation and configuration of client systems (Windows, Mac, TeamViewer).
- You also manage virtualized and dedicated servers.
- You manage user accounts in Active Directory, LDAP, and mail systems.
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Our expectations of you
Education
- You have training in the IT field (e.g., IT specialist for system integration) or a comparable qualification.
Qualifications
- Or are you a career changer with a strong IT affinity and technical understanding.
- You have good knowledge of the Microsoft Windows environment as well as the common Office products.
- You are friendly, well-mannered, and highly customer-oriented.
- You also approach problems analytically and find solutions.
- You speak German fluently and do not need ChatGPT to reliably understand English texts.
- You already possess a Class B driver's license (definitely required).
Experience
- Initial experience in customer service or User Help Desk would be great.
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Benefits
More net
Work-Life-Integration
Job Locations
This is your employer
Nokad GmbH
The nokad GmbH, based in Hamburg, is an IT specialist offering network solutions, support, and strategic IT architecture. With over 20 years of experience in the industry, the company supports clients in healthcare, industry, and trade.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT specialist system integration
- Salary
- 55.000 to 65.000€ Gross/Year
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
