Job
In this role, you support users on-site, conduct technical field service activities, set up IT workplace hardware, and thoroughly document your tasks.
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Your role in the team
- Reliable IT services must also work directly on site. When IT workstations need to be set up, relocated or reconfigured, technical issues need to be resolved for users, or electrical equipment needs to be inspected, you’re the one who steps in.
- As a Field Service / IT Field Support Technician, you will primarily work at various customer locations. You will carry out technical field service assignments, provide on-site user support, and work on IT workstation hardware. This also includes IT relocations and reconfigurations, as well as DGUV V3 inspections of portable electrical equipment. In addition, you will document your assignments and report relevant asset and hardware changes to the appropriate teams.
- Your varied responsibilities will include, in particular:
- Providing technical support to users during on-site service visits.
- Inspection and handling of technical issues directly on site as part of the respective field service assignment.
- Carrying out coordinated on-site assignments following internal commissioning and prioritization.
- Performing technical field service assignments at customer sites.
- Relocating and connecting, as well as moving and reconfiguring, IT workstation hardware.
- Conducting DGUV V3 inspections of portable electrical equipment.
- Identification and reporting of relevant asset and hardware changes as part of service assignments.
- Reporting hardware changes, relocations, and renovations for recording in the system by the responsible departments.
- Preparation of reports and technical documentation, as well as clear documentation of service calls, work performed, and results.
- Coordination and communication with users during service assignments.
- Training users on provided or customized IT hardware.
- Communication and coordination with internal and external departments and on-site contacts.
Our expectations of you
Education
- Completed technical training or, alternatively, an equivalent technical or IT-related qualification.
Qualifications
- You stand out for your structured and independent approach to work, technical understanding, and strong service orientation.
- Additionally, you ideally bring the following:
- Technical aptitude and willingness to learn the workflows and systems required for field service assignments.
- Confident use of Microsoft Outlook, Word, and Excel.
- Structured, reliable, and independent approach to work.
- Strong communication skills and ability to work in a team.
- Willingness to travel extensively and flexibility to work primarily in the field at various customer locations, including multi-day assignments when required.
- Class B driving licence (up to 3.5 tonnes).
- Good verbal and written communication skills.
- German language skills at least at C1 level.
- English language skills are desirable.
What we offer
- The employment relationship will initially be for a fixed term. Our goal is to establish a long-term working relationship. Subject to the candidate’s personal and professional suitability and the operational requirements being met, we aim to offer a permanent position.
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
bit GmbH, as a general contractor in data center construction, offers innovative solutions and a central point of contact for its clients. With over 600 successfully implemented projects since 1999, it has built an excellent reputation.
- Established Company
- Onsite, Hybrid
- Construction, Real Estate, Building Services
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