Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hahn
- Working Model
- Onsite
Job Summary
In this role, you will support our customers in 1st and 2nd level support, analyze and solve IT issues focusing on Microsoft 365 and Windows, and carefully document the solutions.
Job Technologies
Your role in the team
- Do you explain IT in a way that it can be understood? Then join us and help our clients navigate their IT daily life with ease!
- 1st- & 2nd-Level Support for our customers.
- Analysis and resolution of IT issues (remote & occasional on-site).
- Support of Microsoft 365, Windows clients & basic infrastructure.
- Documentation of solutions and processes.
- Close collaboration with our consultants.
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Our expectations of you
Education
- IT training or equivalent practical experience.
Qualifications
- Good knowledge of Windows, Microsoft 365 & Entra ID.
- Service-oriented thinking ("Problem solved = happy customer").
- Structured working style and willingness to learn.
- Good knowledge of German.
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What we offer
- Varied tasks instead of ticket assembly line.
- Modern cloud projects (no server basement).
- Personal Development & Certifications.
- Flexible working models.
- Collegial team without an elbowing mentality.
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Job Locations
This is your employer
SNH IT-Solutions GmbH
SNH IT-Solutions GmbH is a reputable IT service provider in Germany, specializing in network, cloud, and infrastructure topics. The company assists its clients in planning, implementing, and maintaining modern IT environments, and also offers managed services as well as consulting and support services.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Supporter
- Location
- Hahn
- Working Model
- Onsite
- Diversity
- Open for all genders
