Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Internship / school internship
- Location
- Münster (Hessen)
- Working Model
- Onsite
Job Summary
In this role, you will work closely with our compliance hub, set up customer environments, support onboarding, analyze process optimizations, and develop structured workflows to enhance efficiency.
Your role in the team
- Know the platform inside and out. You familiarize yourself with the functions and interconnections of the Compliance Hub and understand how our clients use it to document data protection processes, track measures, and maintain their information security.
- Set up customer environments technically. You create customer areas, set up user accounts and access rights, and customize templates and settings according to the specific needs. You review and document your changes together with the team.
- Guide clients through the onboarding process. You will be involved in onboarding new clients — from systematically capturing their requirements, through initial setup, to familiarizing them with daily use.
- Take over user support. You will be the point of contact when customers or the Cortina team have questions about the Compliance Hub: record concerns, identify operational and configuration issues, explain solutions clearly - and resolve tricky cases with the team or the software provider.
- Analyze and improve compliance processes. You carefully examine how clients perform their compliance tasks and identify unnecessary steps, duplicate entries, or unclear responsibilities. Together with our specialists, you translate this into streamlined workflows within the platform.
- Structuring and automating workflows. You utilize tasks, checklists, templates, and reminders in a way that turns obligations into manageable workflows — for example, so that regular audits automatically run with clear responsibilities and processing statuses.
- Check and evaluate data quality. You prepare compliance data in a structured manner and review it for completeness and plausibility. From the evaluations, you identify missing information or open actions and derive improvements with the team.
- Getting to know interfaces. You will work with the platform's data structures and their interfaces (e.g., the API) and understand how data flows between applications — and how this can significantly reduce manual work for compliance tasks.
- Document knowledge clearly. You create instructions and document configurations and solutions for recurring questions. You use feedback from customer contact to further improve the platform's usability.
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Our expectations of you
Qualifications
- Software is your thing, not hardware - you don't need to have prior knowledge anyway.
- A software person, not a hardware type: You feel at home in programs, web interfaces, and systems – swapping hard drives or laying cables isn't your thing, but understanding new software quickly is.
- Very good German language skills in speaking and writing are a prerequisite.
- Enjoyment in交流 with clients and within the team.
- You enjoy working with many open tabs at the same time – jumping between platforms, customer data, documentation, and analysis without losing track is fun for you rather than stressful.
- Enjoyment in dealing with numbers, data, and evaluations – you like to recognize patterns and connections rather than just looking at individual cases.
- Interested in how companies and their processes work - not just the technology behind them.
- Enjoyment in systematically investigating problems and improving processes.
- Confident and friendly demeanor in customer interactions – even when someone is stressed or uncertain.
- Diligence in handling confidential information - this is part of our DNA.
- Thinking along and taking responsibility is normal for you, not the exception.
- You don't need prior knowledge of the Compliance Hub or the compliance field. What matters most is that you're eager to learn and enjoy familiarizing yourself with technical and professional questions.
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What we offer
- We want you not to do "just any job," but to become the sought-after person for our compliance platform — with a specialized perspective in data, processes, and compliance software.
- Your path into consulting: Those who know our clients in support, have mapped their processes in the Compliance-Hub, and analyzed their data, ultimately understand their business better than some external consultants. That is exactly what we build upon – your activities are designed so that process and corporate consulting become a realistic goal for the period after training, not just a vague option.
- Practical tasks on a platform that all our clients use daily.
- Structured onboarding with personal support and mentoring.
- Scale responsibility & salary with your skills - you actively shape a rapidly growing business segment.
- Support with exams, time for learning, and internal knowledge sessions.
- A team that values equality, humor, and open communication.
- Potential for permanent employment after training - also in the direction of process and management consulting.
- Modern equipment and a bright workspace in the city harbor of Münster.
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Job Locations
About Your Employer
Cortina Consult GmbH
Cortina Consult GmbH, based in Münster, Germany, specializes in consulting and the technical implementation of data protection and information security requirements. The company supports a wide range of clients, from start-ups to international corporations, with its own compliance platform and legal expertise.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Consulting
Student trainee in customer service & support
- Location
- Münster (Hessen)
- Working Model
- Onsite
- Diversity
- Open for all genders
