Job
- Level
- Experienced
- Job Field
- IT, Network
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you address hardware and software issues, perform error analysis, manage clients' IT infrastructure, and administer systems and user accounts.
Job Technologies
Your role in the team
- You are the problem solver when it comes to hardware and software issues.
- Error analysis and troubleshooting - mostly via remote support.
- After intensive onboarding, you will also be on-site at the client's location, where you will take care of hardware setup and general IT solutions.
- You document everything in the internal ticketing system and keep track of it.
- You also keep an eye on the installation, maintenance, and upkeep of our clients' IT infrastructure.
- You are responsible for the installation and configuration of client systems (Windows, Mac, TeamViewer).
- You also continue to administer virtualized and dedicated servers.
- You manage user accounts in Active Directory, LDAP, and mail systems.
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Our expectations of you
Education
- You have training in the IT field (e.g., IT specialist for system integration) or a comparable qualification.
Qualifications
- Or are you a career changer with a strong IT affinity and technical understanding.
- You already have good knowledge of the Microsoft Windows environment and the common Office products.
- You are friendly, well-mannered, and highly customer-oriented.
- You also approach problems analytically and find long-term solutions.
- You speak business fluent German and do not necessarily need ChatGPT to understand English texts confidently.
- You already possess a Class B driver's license (definitely required).
Experience
- First experience in customer service or user help desk would be great.
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What we offer
- Job security through a permanent employment contract.
- A great team working together in an open and respectful corporate culture.
- 30 days of vacation so you can really unwind.
- An attractive and performance-based salary.
- Payment of holiday and Christmas bonuses as appreciation for employees.
- Security and stability in a growing company with long-term prospects.
- Modern workplaces and comprehensive onboarding, just a few minutes from Hamburg Airport.
- Flexible working hours (trust-based working hours) - this makes it easy to combine work with private life.
- Free provision of cold and hot beverages.
- Regular company celebrations - to ensure team spirit doesn't suffer.
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Job Locations
About Your Employer
Nokad GmbH
The nokad GmbH, based in Hamburg, is an IT specialist offering network solutions, support, and strategic IT architecture. With over 20 years of experience in the industry, the company supports clients in healthcare, industry, and trade.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT specialist system integration
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
