Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will handle 1st and 2nd level support, install software and hardware for new employees, and document solutions in the knowledge base to ensure service quality.
Job Technologies
Your role in the team
- Execution of incident management at 1st and 2nd level.
- Support of customers and employees in using our products and services.
- Installation and configuration of software and hardware for new employees.
- Documentation of inquiries and solutions in the knowledge base.
- Monitoring and ensuring service quality and customer satisfaction.
- Identification and implementation of improvement opportunities in the support process.
- Support in the creation and maintenance of technical documentation and manuals.
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Our expectations of you
Education
- Completed training in the field of IT, Computer Science (e.g., IT Specialist: System Integration or IT System Salesperson) or a comparable qualification.
Qualifications
- Good knowledge in the areas of networking, operating systems, and common software applications.
- High customer and service orientation as well as excellent communication skills.
- Ability to work independently as well as in a team.
- Good German and English language skills, both written and spoken.
Experience
- At least 1-3 years of professional experience in user support/User Helpdesk.
- Experience in 1st- & 2nd-level support.
- First experience with Active Directory, JIRA (ticket system), Confluence, MS 365.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
