Job
- Level
- Experienced
- Job Field
- Application, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will coordinate 3rd-level support requests, analyze incidents, develop solutions, implement bug fixes, and optimize supported web applications using C#/.NET.
Job Technologies
Your role in the team
- Coordination and management of incoming incidents in 3rd-level support.
- Analysis, evaluation, prioritization, and classification of disturbances and error messages.
- Technical error and log analysis as well as development of solutions and workarounds.
- Coordination of incident handling in close collaboration with 2nd-level support and development.
- Distribution and tracking of support cases within the support and development teams.
- Identification and derivation of bug issues from incident cases.
- Ensuring transparent documentation of incidents, workarounds, and solutions.
- Identification of error patterns and derivation of improvement measures.
- Active involvement in the further development of VISIT through the creation of new features and extensions.
- Implementation of bug fixes and technical optimizations.
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Our expectations of you
Education
- A completed STEM degree such as (Business) Informatics, Mathematics, Physics, or a comparable qualification, e.g., as an IT Specialist in Application Development.
Qualifications
- Solid knowledge in error, log, and root cause analysis is an advantage.
- Good knowledge of ASP.NET and SQL.
- Analytical thinking and strong problem-solving skills are desirable.
- Strong communication and coordination skills, as well as a professional approach to clients and internal contacts.
- Independent, reliable, and service-oriented work approach.
- Very good German and good English skills.
Experience
- Good to very good knowledge and professional experience in the development and maintenance of web applications with C#/.NET.
- Experience in 3rd-level support for web applications is an advantage.
- Experience in incident management as well as in coordinating support cases is an advantage.
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What we offer
- An overview of all our benefits and further information can be found at https://www.astrum-it.de/karriere.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Astrum It
ASTRUM IT is a privately-owned software company located in the Medical Valley Erlangen. We have been developing our own software products and offering engineering and IT consulting services for Healthcare, Public, and Security since 1992. Our customers appreciate our diversity and see us as a partner in the implementation of creative IT solutions.
Description
- Company Size
- 50-249 Employees
- Founding Year
- 1992
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)Culture
4.0Engineering
3.6Career Growth
4.6Workingconditions
3.8
C#/.NET software developer for support and incident management
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
