Job
In this role, you handle service requests from customers and partners, document processes in the ticketing system, and closely collaborate with 3rd-level support to achieve efficient solutions.
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Job technologies
Your role in the team
- Telephone and written processing of service requests from customers and trading partners.
- Recording and managing requests in the ticket system (CRM) - including converting emails and voicemails.
- Documentation and structured filing of processes in the system.
- Follow-up on open tickets and coordination with 3rd-level support.
- Support with administrative tasks in daily business.
- Performing translations (English and/or Dutch).
Our expectations of you
Education
- Completed commercial training and several years of experience in customer service.
Qualifications
- Confident demeanor when dealing with business partners at eye level.
- Strong service and customer orientation.
- Organizational talent and independent working style.
- Fluent German skills are required; English and/or Dutch are an advantage.
- Ideally, knowledge of kitchen planning and/or experience with ERP systems.
Experience
- Proficient in MS Office and experienced with CRM systems.
What we offer
- Permanent employment contract and 30 days of vacation.
- Mobile working (up to 3 days/week, by arrangement).
- Attractive compensation with regular working hours.
- Employer-funded occupational health insurance & group accident insurance.
- Modern, ergonomic workspaces in air-conditioned rooms (beautiful location in the countryside).
- Subsidized company restaurant & free parking garage including E-charging stations.
- JobRad offer for sustainable mobility.
- Structured onboarding as well as a variety of further training opportunities.
- Appreciative corporate culture, flat hierarchies, and quick decision-making processes.
- Secure job in a rapidly growing corporate group.
Benefits
Food & drink
Job locations
More about the recruiting agency
Michael Page International (Germany) GmbH is an established personnel consulting and recruitment company headquartered in Düsseldorf. Founded in 1991 in Germany, it specializes in the placement of specialists and executives.
- Recruiting Agency
- Full Remote, Hybrid, Onsite
- Recruitment Agency
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