Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Münster (Hessen), Münster
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for establishing an IT service desk, handling software incident requests via phone and email, documenting incidents in the ticketing system, and maintaining a self-service portal.
Job Technologies
Your role in the team
- Establishment and implementation of an IT service desk.
- Handling inquiries and troubleshooting of software issues via phone and email.
- Prioritization, classification, and documentation of incidents in the ticketing system.
- Creation and maintenance of a self-service portal.
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Our expectations of you
Education
- Completed (IT) technical or commercial vocational training.
Qualifications
- Very good spoken and written German skills.
- Quick comprehension, strong communication and teamwork skills.
Experience
- Experience in support as well as proficient handling of Windows, Office, and standard software.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Uniplus Software-lösungen
UNIPLUS ist ein Anbieter der seit 40 Jahren eine feste Kundenbasis von öffentlichen Auftraggebern aufgebaut hat. Entwickeln Sie für diese Kunden moderne WEB-Applikationen für Inhouse- und Cloudlösungen.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT service desk employee
- Location
- Münster (Hessen), Münster
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
