Job
In this role, you will be responsible for establishing an IT service desk, handling software incident requests via phone and email, documenting incidents in the ticketing system, and maintaining a self-service portal.
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Job technologies
Your role in the team
- Establishment and implementation of an IT service desk.
- Handling inquiries and troubleshooting of software issues via phone and email.
- Prioritization, classification, and documentation of incidents in the ticketing system.
- Creation and maintenance of a self-service portal.
Our expectations of you
Education
- Completed (IT) technical or commercial vocational training.
Qualifications
- Very good spoken and written German skills.
- Quick comprehension, strong communication and teamwork skills.
Experience
- Experience in support as well as proficient handling of Windows, Office, and standard software.
Benefits
Work-Life-Integration
Job locations
About your employer
UNIPLUS ist ein Anbieter der seit 40 Jahren eine feste Kundenbasis von öffentlichen Auftraggebern aufgebaut hat. Entwickeln Sie für diese Kunden moderne WEB-Applikationen für Inhouse- und Cloudlösungen.
- 1-49 Employees
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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