Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Dusseldorf
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for all IT inquiries, handle 1st level support tickets, train new employees, and optimize business processes through cross-system coordination.
Your role in the team
- Primary contact person for all inquiries in the IT sector.
- Handling of IT support at 1st level and forwarding tickets to 2nd level support.
- Cross-system coordination to optimize operational processes.
- Development and further development of the existing systems.
- Onboarding and training of employees.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist (m/f/d) in System Integration or a comparable qualification.
Qualifications
- Very good knowledge of operating systems and user software.
- Solution- and service-oriented work approach as well as strong communication skills and team spirit.
Experience
- Initial professional experience in IT Helpdesk.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Helpdesk Supporter
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
