Job
- Level
- Experienced
- Location
- Rostock
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you analyze and resolve 2nd-level incidents, conduct root cause analyses, and coordinate cross-functional topics in IT and network applications to ensure the stability of global wind energy assets.
Job Technologies
Your role in the team
- Analysis and resolution of 2nd-level incidents and service requests, including escalation to the appropriate specialist teams when required.
- Root cause analysis and sustainable problem resolution through structured troubleshooting in IT, OT, network, and system environments.
- Creation, maintenance, and quality assurance of knowledge base articles to support global service operations.
- Acting as the central point of contact between end users, business departments, and technical teams.
- Priorisierung eingehender Anfragen und Sicherstellung transparenter Kommunikation bezüglich Ticketstatus und Fortschritt.
- Coordination of cross-functional topics and collaboration with international teams to implement technical solutions.
- Contributing to the stability of our global wind energy assets and the continuous improvement of support, service, and ticketing processes.
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Our expectations of you
Qualifications
- Knowledge of virtualization technologies is considered an advantage.
- Good written and spoken German and English skills.
- Team-oriented mindset with a willingness to actively share knowledge and collaborate on solutions.
Experience
- At least one year of professional experience in IT support, IT service desk, or a comparable role.
- Solid knowledge of networking technologies and hands-on experience with network hardware, TCP/IP, routing, and switching.
- Initial experience working with SQL databases and a good technical understanding of database structures.
- Experience with ticketing systems as well as knowledge of Linux/Windows environments, authentication solutions, or troubleshooting tools is an advantage.
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What we offer
- Nordex offers a range of attractive benefits - here's a selection of what you can look forward to.
- Shape a sustainable future with us - your work makes a real contribution to the environment.
- Work-life balance is important to us - we offer flexible working hours, various working time models, and up to 8 days of mobile work per month.
- We promote sustainable mobility - we support you with an 80% subsidy for the public transportation ticket (Deutschlandticket) and a €15 employer contribution for bike leasing.
- With our company pension scheme, you secure a financial advantage for the future - complemented by the option of occupational disability insurance.
- Your health matters to us - benefit from health days, company sports activities, office yoga, and free support from the pme Family Service.
- We offer you 30 days of vacation per year based on a full-time position, plus December 24th and 31st off.
- Stronger together - with over 10,000 employees from 95 nations, we promote an international and collegial corporate culture.
- Saving made easy - enjoy attractive discounts on travel, tech, and much more.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Nordex SE
As an experienced manufacturer of onshore wind turbines for the multi-megawatt class, we have been successful in a future-oriented industry for over 30 years. The merger with Acciona Windpower in 2016 made us one of the world's leading companies in the wind industry.
Description
- Founding Year
- 1985
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Power Sector, Economy
Employer reviews
by devworkplaces.com
Total
(1 Review)3.1
Engineering
3.2Workingconditions
3.0Culture
3.2Career Growth
3.0
IT Administrator Support
- Location
- Rostock
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
