Job
- Level
- Experienced
- Job Field
- IT, System, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Wiesbaden
- Working Model
- Hybrid, Onsite
Job Summary
You configure and operate contact center platforms, conduct integration tests, analyze system disruptions, and develop automation solutions for continuous process optimization.
Your role in the team
- You are responsible for the configuration and operation of our contact center platforms, supporting their technical and functional development, conducting technical and functional integration tests, and integrating solutions into the existing IT system landscape. In doing so, you always adhere to architectural guidelines, security policies, and regulatory requirements.
- You approach system disruptions in a structured manner: you monitor the platforms, analyze incidents, identify causes, and implement sustainable improvement measures within the framework of incident, problem, and change management. Additionally, you keep our documentation and operating manuals up to date.
- You identify automation opportunities and vulnerabilities in the field of network and security technologies and actively contribute to the continuous optimization of our processes in line with the IT strategy.
- In collaboration with external service providers and stakeholders, you always act professionally and trustworthily, jointly shaping forward-looking solutions and representing the interests of our company.
- With your agile mindset, you promote agile working methods, engage in communities and guilds, and actively share your knowledge, for example through conducting workshops or internal presentations.
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Our expectations of you
Education
- You have a completed degree or a comparable qualification in the field of Computer Science or Information Technology and possess relevant professional experience.
Qualifications
- Very good written and spoken German skills (at least level B2) complete your profile.
Experience
- You bring extensive experience in the professional and technical design of work product routing and work product control processes, and you have solid knowledge in voice and non-voice routing.
- Your expertise includes network security and IT infrastructure; additionally, you have practical experience in cloud environments as well as in automating complex configuration deployments.
- You have experience in integrating SaaS solutions.
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What we offer
- Flexible working hours in home office and office.
- Standard 38-hour workweek, time tracking system, flexible working hours & lifelong working time account.
- 30 days of vacation & additional days off (December 24th and December 31st).
- 14 monthly salaries (including Christmas and vacation bonuses) or participation in the variable compensation system, special payments, employee rates, and discount campaigns.
- Company pension scheme & health management with a variety of offerings.
- Our in-house fitness studio and a wide network of sports offerings (Wellpass) are also available to you online and nationwide.
- Job ticket, Jobrad/bike leasing, conveniently located with covered bike parking.
- Parent-Child Offices, emergency childcare for children, our own daycare "Raiffeisenzwerge" as well as a care network & support through the R+V Social Counseling.
- Healthy & balanced meals in our company restaurant.
- Promotion & Development through the R+V Academy. The completion of external qualification measures rounds off your personal and professional development.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
R+V Allgemeine Versicherung
As the insurance provider of the Cooperative Financial Group Volksbanken Raiffeisenbanken, we are one of the largest German insurance groups with over 8 million customers. Some 15,600 employees are constantly developing new tailor-made and innovative insurance solutions for our customers.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Application Manager/System Engineer
- Location
- Wiesbaden
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
