Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Technologies
Your role in the team
- You monitor the cloud services provided by Hornetsecurity and work on continuously improving our service quality.
- You analyze and eliminate problems that arise for our sales partners and customers in connection with the use of Hornetsecurity services.
- You configure and analyze services on a technical level.
- You provide technical support and support our sales partners and customers via ticket system, chat and telephone.
- You create and maintain our internal and external knowledge base, FAQ and documentation.
- You work in a shift system with great planning security and weekend shifts. There are attractive bonuses depending on the shift, and a working time account allows you to organize your free time flexibly.
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Our expectations of you
Education
- You have completed IT training.
Qualifications
- You have basic knowledge of Linux and ideally you have passed LPIC 1.
- You convince with your customer and service-oriented thinking and acting.
- You are characterized by reliability and good work organisation.
- You enjoy learning new things and would like to develop your knowledge further.
- You are communicative and have good knowledge of German and English.
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Benefits
More net
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
Location Berlin
Germany
This is your employer
Hornetsecurity GmbH
Hornetsecurity is a leading German provider of cloud security services, protecting the IT infrastructure, digital communications and data of businesses and organizations of all sizes. Its services are delivered through 9 globally redundant facilities. The product portfolio includes all key areas of email security, from spam and virus filtering to legal compliance archiving and encryption, as well as protection against CEO fraud and ransomware.
Description
- Company Size
- 50-249 Employees
- Founding year
- 2007
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Support Expert
- Location
- Berlin
- Working Model
- Onsite
