Job
- Level
- Experienced
- Location
- Munich
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle customer inquiries in 1st and 2nd Level support, optimize operational processes, conduct hardware rollouts, and maintain asset data in a dynamic IT environment.
Job Technologies
Your role in the team
- You are an enthusiastic service technician (all genders) and eager to successfully apply your skills in IT support and hardware rollouts? Then you are exactly right with us!
- You ensure the operation within a versatile system landscape.
- You process tickets in accordance with SLAs.
- You resolve disruptions in 1st & 2nd Level Support or escalate them to subsequent units if necessary.
- You handle customer inquiries via phone, email, or at our customer service desk and process them.
- You maintain the asset data.
- You support IT projects.
- You continuously optimize operational processes and structures.
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Our expectations of you
Education
- You have completed training as an IT specialist in system integration or similar, or you are a career changer with professional experience as an IT support technician.
Qualifications
- You enjoy working independently.
- You are motivated to further develop yourself in the IT world.
- You have basic knowledge of Windows and Office environments.
- You have advanced knowledge of standard hardware.
- You are communicative and a team player.
- You have good German language skills, both written and spoken (at least C1 level).
Experience
- Ideally, you have experience in telephone 1st and 2nd level support.
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What we offer
- Health is important to us: Our company focuses on promoting health, supported by our occupational psychologist, subsidies for workplace glasses, and much more.
- Personal Growth: Promotion of personal and professional development, e.g., through offering the ITIL Foundation certification after a successful probation period.
- Free travel: Subsidy for the Deutschlandticket, "JobRad" leasing.
- Secure future prospects: Subsidy for company pension schemes and working in a safe environment.
- No bucks, no bucks: "Employee Referral" bonus upon successful hiring of your recommendation as well as attractive discounts through our Corporate Benefits.
- Fitness First: Subsidy for EGMY Wellpass.
- Celebrating together: Regular company events such as summer parties and Christmas celebrations.
- ONE DATAGROUP: Positive working atmosphere at eye level.
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Benefits
Health, Fitness & Fun
- 🚲Jobbike
- ⚽️Tabletop Soccer, etc.
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- 🎳Team Events
Food & Drink
Higher Take-Home Pay
- 🍰Employee Stock Option
- 🛍Employee Discount
- 🚙Company Car
- 📱Company Phone for Private Use
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 👴🏻Company Retirement Provision
Work-Life-Integration
Job Locations
About Your Employer
DATAGROUP Operate IT GmbH
DATAGROUP is one of the leading German IT service providers. More than 3,500 employees at locations throughout Germany design, implement and operate business applications and IT infrastructures in IT outsourcing. With CORBOX, we offer customers all IT services they need for stable IT operations.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.2
Engineering
2.7Workingconditions
4.0Culture
3.5Career Growth
2.7
IT technician in on-site support
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
