Job
In this role, you will handle complex IT incidents and service requests, perform error diagnostics, and manage both Microsoft servers and virtualization environments while collaborating closely with the team.
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Job technologies
Your role in the team
- Receipt, analysis, and processing of complex disturbances and service requests from 1st level support.
- Fault diagnosis and sustainable problem solving in server, network, and client environments.
- Remote and on-site support for our clients.
- Installation, configuration, and administration of Microsoft server and client systems.
- Support and further development of virtualization environments (e.g., Hyper-V, VMware).
- Participation in projects in the field of IT security, network, and system integration.
- Creation of documentation and knowledge articles for internal use.
- Close collaboration with 1st level support, project team, and external service providers.
Our expectations of you
Qualifications
- Excellent knowledge of Windows Server and Client operating systems as well as network and virtualization technologies.
- Knowledge in IT security and common security concepts.
- Analytical thinking, structured working style, team spirit, and service orientation.
- Good German language skills, both spoken and written.
- Driver's license Class B.
Experience
- Several years of professional experience in IT support or system administration.
- Experience with Microsoft 365, Intune/Entra ID, Autopilot.
Topics you will work on
Job locations
About your employer
GSL Groß GmbH is an established IT service provider based in Idar-Oberstein, focusing on the individual IT needs of small and medium-sized enterprises as well as medical facilities. With a dedicated team of about twelve employees, the company offers tailored IT solutions and comprehensive services.
- Established Company
- Hybrid, Onsite
- Internet, IT, Telecommunication
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