Job
- Level
- Experienced
- Location
- Dresden
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Temporary employment
Job Summary
In this role, you will manage IT operations, ensuring the availability and stability of IT services while coordinating incident resolutions and overseeing external service providers.
Job Technologies
Your role in the team
- Responsibility for IT operations.
- Ensuring the availability, performance, and stability of the core IT services while considering defined Service Levels (SLAs).
- Operational overall responsibility for the ongoing IT operations (servers, clients, networks, central applications) in close coordination with the Security Department and the Building Management Department.
- Perception of the role as an escalation point for major incidents as well as coordination of troubleshooting until the restoration of normal operations.
- Preparation of tender documents within the framework of procurement procedures for IT operations in close collaboration with the internal procurement department.
- Management of external service providers and vendors.
- Technical management and quality assurance of external service providers (e.g., system houses, cloud providers, hosting partners) with regard to operations, SLAs, reporting, and clear division of responsibilities.
- Participation in the design and monitoring of service contracts, maintenance agreements, and operational models.
- Budget planning and monitoring within the scope of IT operations (infrastructure, support, licenses).
- Capacity and resource planning for systems, platforms, and service areas.
- End-to-End lifecycle management of hardware, operating systems, licenses, and core systems (procurement, deployment, operation, decommissioning).
- Shared responsibility for the operation of the server and virtualization environment (On-Prem/Hybrid), including collaboration with specialized administrators.
- Support in the operation of cloud services (particularly Microsoft 365, with a view to Azure in the future) and integration into the existing IT landscape.
- Ensuring a functioning backup and disaster recovery operation in close coordination with the CISO/security function (backup concepts, recovery procedures).
- Support with patch management and system hardening from an operational perspective (maintenance windows, planning, coordination with specialist departments).
- Close collaboration with the CISO, IT security administrator, and security architect in implementing security measures in operations (e.g., endpoint security, network segmentation, IAM requirements).
- Participation in IT projects focusing on operational handover, operational concepts, and service processes (On-Prem, Hybrid, Cloud).
- Contribution to the further development of standards, processes, and documentation in IT operations (e.g., operational documentation, emergency manual).
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Our expectations of you
Education
- Completed degree in Computer Science, Business Informatics, or a comparable qualification; alternatively, relevant IT training with several years of professional experience in IT operations.
Qualifications
- Desirable: additional qualifications in IT service management (e.g., ITIL certification) or IT operations management.
- Experience in managing external IT service providers and handling SLAs, operational and maintenance contracts.
- Good knowledge of Microsoft-based environments (Windows Server, Active Directory, basic management of Group Policies, file and print services).
- Understanding of virtualization platforms (e.g., VMware/Hyper-V) and their operational requirements.
- Basic knowledge of network and firewall operation (segmentation, VPN, basic security rules).
- Familiarity with backup and recovery concepts and their operational implementation.
- Basic knowledge in patch management and system hardening from an operational perspective.
- Interest and willingness to actively support the transition towards a more cloud-based IT landscape.
- Basic understanding of modern operational and security concepts (e.g., identity-centric architectures, Zero Trust approaches) and willingness to continue education.
- Strong sense of responsibility for the stability and availability of operations as well as a high level of service orientation towards museums and specialist departments.
- Structured, pragmatic, and solution-oriented working approach with a focus on risks and priorities.
- Ability to communicate technical issues appropriately to IT colleagues, specialist departments, and management boards.
- Ability to work well in a team and enjoyment of collaboration with management, the CISO team, external service providers, and other stakeholders.
- Very good written and spoken German skills; English skills are an advantage.
Experience
- Several years of experience in managing complex IT infrastructures (servers, virtualization, networking, storage), ideally in a public institution or a comparable organization.
- Experience in incident, problem, and change management as well as in handling major incidents.
- Ideally, experience in hybrid or cloud scenarios (e.g., Microsoft 365, Azure) and in migration or transformation projects.
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What we offer
- Employment contract according to the collective agreement for public service employees of the federal states (TV-L).
- 30 days of vacation, days off on December 24th and December 31st, as well as an annual bonus.
- Flexible working hours and the possibility of remote work according to the service agreement.
- Company pension scheme through the Versorgungskasse des Bundes und der Länder (VBL).
- Job ticket or subsidy for the Deutschlandticket.
- Free admission to the SKD Museums and Collections for all employees.
- Numerous attractive in-house museum events + special exhibitions.
- A wide range of training and development opportunities.
- Career development opportunities within the departments/museums and across the entire SKD network.
- Health promotion offers.
- Other benefits with local providers.
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Benefits
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Staatliche Kunstsammlungen Dresden
Der Verbund der Staatlichen Kunstsammlungen Dresden umfasst 15 Museen, die zu den bedeutendsten der Welt zählen. Zusammen mit vier Institutionen repräsentiert er eine thematische Vielfalt, die in ihrer Art international einzigartig ist.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Other Sectors
IT Operations Manager
- Location
- Dresden
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
