Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 36.000 to 39.600€ Gross/Year
- Location
- Falkenstein/Vogtland
- Working Model
- Onsite
Job Summary
In this role, you handle inquiries in first and second level support, install and configure hardware and software, and conduct troubleshooting on client systems.
Job Technologies
Your role in the team
- Processing requests from our employees in First and Second Level Support at our Falkenstein location.
- Logging requests via a ticketing system and internal support hotline.
- Installation and configuration of hardware and software.
- Troubleshooting and fixing issues with client systems such as PCs, laptops, tablets, and smartphones.
- Distribution and installation of user software.
- Creation and maintenance of system documentation.
- Possibility of taking over system management (e.g., document management system) after appropriate training.
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Our expectations of you
Education
- Completed training as an IT specialist or a comparable qualification with relevant professional experience in the IT environment is desirable; entry-level applicants are welcome.
Qualifications
- A high level of sense of responsibility.
- Good knowledge of Office 365, Windows Client operating systems, etc.
- Good team skills, high commitment, and good communication skills.
- Strong service orientation.
- Enjoyment in problem analysis, solution finding, and independent working style.
- Trustworthy and conscientious work approach with empathy.
- Quick comprehension, as well as process- and solution-oriented thinking.
- Loyalty, team spirit, and a high level of responsibility.
- Openness to modern techniques, digital tools, and AI-supported processes.
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What we offer
- Attractive compensation package: a gross annual salary between €36,000 and €39,600 (depending on qualifications and professional experience).
- Good working conditions: Full-time (40 hours/week).
- Work location: Falkenstein/Vogtland.
- Start: as soon as possible.
- A secure and long-term position in an internationally successful company that takes responsibility for society and the environment with innovative products.
- Support during the start with our onboarding program and comprehensive technical training.
- Professional development opportunities and diverse growth prospects in an employee-oriented company that also values your career advancement.
- Flat hierarchies with quick decision-making processes.
- Modern equipment to facilitate your daily work.
- A team-oriented working environment.
- An open and constructive feedback culture.
- Varied, fresh break refreshments and free water dispensers.
- Your personal health promotion in our corporate fitness & wellness center as well as numerous other attractive benefits.
- A good work-life balance through family-friendly and flexible working hours.
- Free parking, train, and bus connections are available.
- Ergonomic workstations with height-adjustable desks in air-conditioned offices.
- Vacation up to 30 days.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Erfal Gmbh & Co. Kg
Erfal GmbH & Co. KG has been a leading manufacturer of sun and insect protection systems since 1984. The company combines traditional craftsmanship with modern technology to provide high-quality products and fast delivery times to its customers.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
IT staff 1st and 2nd level support
- Salary
- 36.000 to 39.600€ Gross/Year
- Location
- Falkenstein/Vogtland
- Working Model
- Onsite
- Diversity
- Open for all genders
