Job
- Level
- Senior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Gotha
- Working Model
- Onsite
Job Summary
In this role, you will handle support requests, perform remote troubleshooting, and conduct on-site installations and maintenance to resolve technical issues and assist users effectively.
Your role in the team
- You receive fault reports and inquiries via phone, ticket system, or email, and conduct an initial analysis.
- You resolve technical issues through remote troubleshooting (software, accounts, devices, networks).
- You categorize, prioritize, and process tickets or forward them to downstream teams.
- You proactively keep users informed about the status of their requests, inquiries, and solutions.
- You perform on-site installations, maintenance, repairs, and hardware replacements, and thoroughly document all activities.
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Our expectations of you
Education
- Completed technical or IT-related degree or a comparable qualification.
Qualifications
- Proficient in ticketing and remote support tools as well as common IT systems.
- Structured analysis of technical issues as well as clear and service-oriented communication.
- Proficient in spoken and written German and English.
Experience
- Professional experience in IT support, Service Desk, or technical field service.
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What we offer
- An environment where you can continuously develop yourself.
- Our range of training programs is designed to help you discover a world of opportunities—whether through specialized training, mentoring, or innovative projects.
- Work-Life Balance: Work flexibly - depending on the project assignment and team agreement, you have the opportunity to work at various locations with flexible hours.
- Diversity brings inspiration and innovation to our company - work in a diverse and open team that values mutual support and exchange.
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Benefits
Health, Fitness & Fun
More net
Work-Life-Integration
Job Locations
This is your employer
Capgemini Deutschland Holding GmbH
Capgemini is one of the world's leading providers of management and IT consulting, technology services, and digital transformation.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.1
Workingconditions
4.0Career Growth
2.7Engineering
2.5Culture
3.5
Senior IT Support Specialist
- Location
- Gotha
- Working Model
- Onsite
- Diversity
- Open for all genders
