Job
- Level
- Experienced
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you address employee IT requests, manage device lifecycles, and support tools like Office 365 and Atlassian. You create documentation and assist with troubleshooting to enhance user experience.
Job Technologies
Your role in the team
- Bearbeiten Sie IT-Anfragen von Mitarbeitern effizient über unser Ticketsystem und sorgen Sie für eine reibungslose und freundliche Support-Erfahrung.
- Manage the device lifecycle end-to-end - hardware procurement, provisioning, setup, asset tracking, and troubleshooting.
- Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive.
- Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM.
- Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency.
- Build hands-on experience with device management platforms and IT infrastructure tooling.
- Zusammenarbeit mit Kollegen in internationalen Büros, Mitwirkung an Team-Meetings und bereichsübergreifenden Projekten.
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Our expectations of you
Education
- A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems).
Qualifications
- Solid working knowledge of Office 365 and standard workplace collaboration tools.
- Comfortable communicating clearly and patiently with non-technical users.
- Neugier und eine echte Bereitschaft, neue Technologien und Arbeitsabläufe zu erlernen.
Experience
- 2-4 years of experience in IT support, service desk, or technical customer support.
- Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot).
- Experience administering Atlassian tools (Jira, Confluence, JSM).
- Experience supporting employees across multiple time zones or global offices (nice to have).
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What we offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
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Benefits
Food & Drink
Higher Take-Home Pay
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Flixbus
We are a global mobility provider and have been changing the way millions of people around the world travel since 2013 under the brands FlixBus and later also with FlixTrain.
Description
- Founding Year
- 2011
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Sports, Leisure
Support Engineer
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
