Job
- Level
- Experienced
- Location
- Wiesbaden
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
Job Summary
In this central role, you will optimize IT processes in the financial administration, manage the incident and problem management tool, and develop effective solutions to automate tax processes.
Your role in the team
- As a central Incident and Problem Manager, you play a key role in contributing to effective and efficient cross-state collaboration in IT support for the financial administration.
- They model, implement, monitor, and improve the relevant processes in a highly complex IT landscape with many internal and external stakeholders, and integrate new IT specialist procedures.
- You regularly create and maintain documentation and regulations for the processes and operation of the supporting infrastructure.
- You configure, analyze, and support the tool for incident and problem management and further develop it.
- They develop effective IT solutions to promote the automation and efficiency of tax processes, thereby enhancing transparency and citizen-friendliness of administration.
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Our expectations of you
Qualifications
- You have completed relevant higher education in computer science or a comparable degree program, or you possess equivalent knowledge.
- You possess extensive knowledge of project management as well as proven success in implementing an organizational or technical deployment project in the IT environment.
- You possess analytical thinking skills that enable you to quickly understand problems, independently develop solutions, and familiarize yourself with complex technical topics.
- Ability to cooperate, strong communication skills, and consulting competence complete your profile.
Experience
- You have extensive experience in IT operations processes (Service Production Transmission) and IT Service Management, as well as German language skills of at least B2 level.
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What we offer
- A diverse job with purpose.
- A secure job.
- A position up to pay grade 13 TV-H, plus a collective agreement allowance of currently €65.41, with a permanent employment contract.
- 30 days of vacation plus 3 additional days off (December 24th, December 31st, and 8 hours of time credit).
- Flexible working hours and work models with up to 50% home office.
- Work-life balance.
- Further training and development opportunities.
- Corporate benefits and a variety of health programs (JobFit, EAP Assist, EGym-Wellpass, Vorsorge).
- An additional company pension scheme.
- Public transport ticket for Hessen with a companion rule.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
HZD Hessen
The Hesse Central Office for Data Processing (HZD) is the central full-service provider for the Hesse state administration in digital transformation, employing over 1,000 staff and offering comprehensive IT services.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Incident and Problem Manager
- Location
- Wiesbaden
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
