Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Location
- Solingen
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Participation in the 1st level support of our IT service desk as a contact person for our customers
- Qualified telephone acceptance and prioritization of inquiries and fault reports
- ideally finding solutions in the first contact with the customer
- Subsequent solution development using existing descriptions from the 2nd level to optimize the solution rate
- Forwarding the processes to the downstream support units
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Our expectations of you
Education
- Completed technical training, e.g. IT specialist (f/m/d), system electronics technician (f/m/d) or IT systems clerk (f/m/d)
Qualifications
- Knowledge of Microsoft operating systems, applications and services (Active Directory, Exchange, MS-Azure, Teams, SharePoint, O365, Citrix)
- Good knowledge of German and English, both spoken and written
- Excellent communication skills in all customer situations
- open, friendly and courteous manner
Experience
- Practical experience in the IT helpdesk or IT service desk
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Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Solingen
Nordrhein-Westfalen
Germany
This is your employer
Bechtle AG
Bechtle is a leading IT company in Europe and operates around 70 system houses in Germany, Austria and Switzerland. The e-commerce companies in 14 countries ensure reliable IT services and enable companies to fully exploit their potential
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.1
Engineering
4.0Workingconditions
4.5Career Growth
4.0Culture
4.2
Mitarbeiter IT Support Servicedesk
- Location
- Solingen
- Working Model
- Hybrid, Onsite
