Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Rheine
- Working Model
- Onsite
Job Summary
In this role, you will handle technical support requests, document them in internal tools, manage monitoring and patching, and support IT security and infrastructure operations.
Job Technologies
Your role in the team
- You are responsible for technical support inquiries and ensure that they are resolved to the satisfaction of our users.
- They use the internal service tools for processing and documenting ticket requests.
- Monitoring (PRTG) and Patch Management (WSUS / INTUNE).
- Creation and maintenance of documentation in the IT sector (hardware / software).
- You assist in implementing the requirements from the Information Security Management System.
- Management of Microsoft server and client infrastructures (including in virtualized environments).
- Support in managing network infrastructure and IT projects.
- After successful onboarding, you will participate in on-call duty.
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Our expectations of you
Education
- Successfully completed training as an IT specialist or a comparable qualification.
Qualifications
- You have solid knowledge in 1st Level Support.
- You have knowledge in the field of IT infrastructure and administration (Windows Client, Windows Server, Exchange, MS Office365, Azure, Intune).
- Knowledge in the areas of security, MS Defender, firewalls, NAC, Wi-Fi, as well as IT security and BSI basic protection is desirable.
- You enjoy customer dialogue, have a strong service orientation, and present yourself confidently in customer support.
- Solution-oriented and independent work.
Experience
- You preferably have experience in virtualization environments, storage infrastructures, and backup.
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What we offer
- A future-proof workplace.
- Flexible working hours and remote work.
- A 38-hour workweek.
- Attractive compensation based on a collective agreement.
- Christmas bonus and special payments.
- Job ticket and good public transport connection.
- Diverse training, health, and sports programs.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Stadtwerke Rheine GmbH
Stadtwerke Rheine GmbH, as a municipal provider, offers a wide range of services including electricity, gas, water, district heating, local transport, parking, swimming pools, and telecommunications. The company sees itself as a reliable partner for supply and infrastructure in Rheine and the surrounding region.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Power Sector, Economy
IT specialist for system integration, 1st level support
- Location
- Rheine
- Working Model
- Onsite
- Diversity
- Open for all genders
