Job
- Level
- Experienced
- Location
- Halberstadt
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will provide on-site technical support services, assist end-users, and mentor junior staff while executing IMAC services and engaging in specific customer projects.
Job Technologies
Your role in the team
- As an IT Support Technician (m/f/d) - Level 2, you will be responsible for the field support operations at one or more locations and ensure the delivery of high-quality technical services.
- In this role, you act as the central escalation point, provide VIP support, assist and mentor junior team members, and manage operational activities on-site.
- You perform IMAC services, provide break-fix support, handle system imaging, and work on specialized, customer-driven initiatives.
- The position is fully onsite in a production-oriented environment in Halberstadt.
- Responsibility for Field Support (FS) operations across one or multiple locations.
- Provision of VIP support and leadership of the onsite support team.
- Conducting technical training for junior staff.
- Execution of IMAC services (Install, Move, Add, Change).
- Handling of break-fix support for end-user hardware and software.
- Staging, setup, and imaging of systems using the standard client image (eCore).
- Support for handhelds, rugged devices, laptops, and scanners in the manufacturing shop floor area.
- Implementation of special projects according to customer requirements.
- Conducting data collection and data retention as part of migrations and eDiscovery.
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Our expectations of you
Qualifications
- Strong communication skills.
- Fluent German skills for collaboration with German-speaking teams and clients (CEFR level C1-C2).
- Strong analytical skills and problem-solving competence.
- In-depth understanding of Microsoft Windows operating systems.
- Good knowledge of the MS Office Suite and common business applications.
- Excellent customer orientation and professional stakeholder management.
- Desirable: Certifications such as A+, MCP, MCSE, or equivalent.
- Basic knowledge of networks, telecommunications, compute/storage systems.
- Advanced knowledge of macOS and iOS environments as well as their administration.
- Deep understanding of macOS imaging and endpoint deployment.
- Basic knowledge of policies, user certificates, and keychain design/management.
- Extended expertise in supporting mobile devices.
Experience
- 2-4 years of experience in Deskside or Field Support.
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What we offer
- At Cognizant, we strive for flexibility wherever possible and support a healthy work-life balance through our Wellbeing programs.
- Due to the requirements of this role, it is an onsite position that requires presence 5 days a week at a client or Cognizant office in Halberstadt, Saxony-Anhalt.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
Cognizant Technology Solutions
At our company, we deliver effective business strategies, innovative technologies, and utilize the opportunities of the digital age to improve businesses. We accompany our customers throughout the entire solution process: from consultation, strategy and design, all the way to implementation of the optimized software. This way, they can focus on their core business and achieve the best possible results.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Technician Level 2
- Location
- Halberstadt
- Working Model
- Onsite
- Diversity
- Open for all genders
