Job
- Level
- Experienced
- Location
- Bonn
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will support customers in Microsoft Azure, resolve technical inquiries in second-level support, and enhance existing cloud infrastructures.
Job Technologies
Your role in the team
- Support of our customers in Customer Care with a focus on Microsoft Azure, Cloud Infrastructure, and hybrid IT environments
- Analysis, prioritization, and processing of technical customer inquiries in second-level support
- Troubleshooting and sustainable fault resolution in more complex IT infrastructures
- Support in the further development of existing customer environments
- Assessment and Evaluation of Technological Innovations in Microsoft Azure and Cloud Infrastructure
- Development and support of migration scenarios for replacing or expanding local IT infrastructures
- Close collaboration with colleagues from Customer Care, project teams, and Consulting
- Execution of client assignments - both remotely and regularly on-site at the client's location
- Documentation of solutions, measures, and technical information for sustainable customer support
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Our expectations of you
Education
- A completed vocational training in the field of computer science, a comparable degree, or an equivalent qualification
Qualifications
- Very good knowledge in the areas of Windows Server, networking, virtualization, and Microsoft infrastructures
- Enjoyment in customer contact, service orientation, and working in a professional support environment
- A structured, self-reliant, and solution-oriented way of working
- Excellent team skills and willingness to actively share knowledge within the team
- Ability to work in a structured and solution-oriented manner even when handling multiple concurrent topics and time-critical requirements
- A confident, assertive, and customer-oriented demeanor
- Willingness to participate in regular on-site client assignments - depending on the client and project situation, these can also take place several times a week
Experience
- Extensive professional experience in system administration, IT infrastructure environment, or technical customer care
- Practical experience with Microsoft Azure infrastructures or hybrid cloud environments
- Experience in analyzing and resolving more complex technical issues
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What we offer
- To have the flexibility to arrange your working hours and workplace according to individual tasks and agreements.
- Flexible home office options.
- Time for relaxation with 30 days of vacation per year.
- Interesting training opportunities: With us, you learn from experts and become a certified professional yourself.
- Modern workplace equipment.
- Responsible activities and a strong team with support.
- Adequate free employee parking.
- Fresh fruit, free beverages, and a company health insurance plan to promote your well-being. Additionally, you will receive a free gym membership to stay active.
- Cohesion through regular company events.
- Short decision-making paths and an open communication culture to involve you and realize your ideas.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Synalis
synalis ist ein mittelständisches IT-Beratungsunternehmen aus Bonn mit zurzeit 43 festangestellten Mitarbeitern. Wir entwickeln integrierte IT-Lösungen für den Mittelstand.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Professional System Engineer Customer Care - Cloud Infrastructure / Azure
- Location
- Bonn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
