Job
- Level
- Lead
- Job Field
- BI
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you will develop customized solutions in SAP Sales & Service Cloud, lead workshops and discussions with clients, manage stakeholder expectations, and collaborate closely with offshore teams to ensure successful implementations.
Job Technologies
Your role in the team
- We are looking for an experienced SAP Sales & Service Cloud (C4C) Functional Consultant (Onsite - Germany) who can act as a client-facing lead, driving business discussions, workshops, and solution delivery while ensuring strong stakeholder engagement.
- Client Engagement & Stakeholder Management
- Act as the primary onsite interface between business stakeholders and offshore delivery teams.
- Lead client discussions, requirement workshops, and solution walkthroughs.
- Manage stakeholder expectations, align priorities, and drive consensus across business and IT.
- Facilitate decision-making sessions, ensuring timely closure of design and execution topics.
- Hands-on experience in Scoping and Fine-Tuning, Organization structure setup, workflows, approvals, user management.
- Authorization and access control using Business Roles.
- Strong knowledge in Sales: Accounts, Activities, Leads, Opportunities, Quotes, Orders, Pricing, Territories.
- Service: Service Tickets, SLA, Service Categories.
- Experience with Master Layout / Page Layout configuration, Data Workbench activities, Analytics (Reports, KPIs, Dashboards), Transport management.
- Lead and conduct workshops, demos, and presentations on SAP C4C functionality.
- Communicate complex business requirements into clear functional specifications.
- Führen Sie Lösungsdiskussionen mit Geschäftsbenutzern, Architekten und Integrationsteams.
- Provide regular status updates, risks, and mitigation plans to stakeholders.
- Coordination with offshore team for delivery.
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Our expectations of you
Qualifications
- SAP C4C certification preferred.
- Excellent communication skills (verbal & written).
- Strong client-facing and presentation abilities.
- Exposure to V2 is good-to-have (not mandatory).
- Awareness of AI/automation trends in SAP CX.
Experience
- Experience in SAP Sales & Service Cloud (C4C).
- Experience in AMS, implementations and/or rollout projects.
- SAP Marketing Cloud, CDC experience preferred.
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What we offer
- Competitive compensation including bonus.
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Topics that you deal with on the job
Job Locations
This is your employer
Infosys Consulting
Infosys Consulting is a management consulting and IT consulting practice within the larger Infosys organization, specializing in strategy, IT transformation, change management and business analytics.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)4.5
Culture
4.7Career Growth
5.0Workingconditions
4.0Engineering
4.4
SAP C4C Sales and Service, SAP Marketing Cloud Lead
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
