Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you resolve IT support incidents, manage user lifecycles, perform network troubleshooting, and provide software and hardware for new employees while collaborating with international IT teams.
Job Technologies
Your role in the team
- Resolve IT Support incidents and service requests, including troubleshooting hardware, software, and network issues.
- Network Administration - manage relationships with local vendors, perform network updates, troubleshoot, and resolve local network issues.
- User lifecycle management - provisioning/deprovisioning users and computers.
- Asset Management: maintain inventory systems, order hardware, and provide software to new joiners.
- Perform regular access audits.
- Verwaltung einer Vielzahl von SaaS-Apps; Zugriff gewähren/ändern/entfernen nach Bedarf.
- Ordering/procuring equipment, maintaining vendor relationships, and inventory management for all IT hardware and software.
- Participate in IT team projects & security initiatives.
- Able to communicate effectively and concisely to the entire company.
- Supporting a global workforce, partnering with overseas IT teams.
- Analyze existing processes, suggest and make improvements, and implement business processes where none exists.
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Our expectations of you
Qualifications
- You have a positive attitude and are always happy to help.
- Vertrautheit mit Windows-, macOS-, iOS- und Android-Geräten.
- Ability to administer Google Workspace, Slack, and M365 for day-to-day operations.
- Strong knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.).
- Fluent in English. German is a plus.
- Excellent teamwork skills.
Experience
- Background in IT with experience in a similar role.
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What we offer
- The role is primarily onsite.
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Benefits
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Goodgame Studios
At Goodgame Studios, we're leaders in developing free-to-play games. We offer mobile and browser games to over 300 million players worldwide, who can enjoy our games directly from their PCs or through their smartphones or tablets. Our games are entertaining and varied, and best of all, they're free! So come and join the fun today. You won't be disappointed.
Description
- Founding year
- 2009
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
