Job
- Level
- Experienced
- Location
- Bremen, Oldenburg
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle support requests, analyze technical issues in Windows environments, Microsoft 365, and networks, and develop solutions to enhance customer satisfaction.
Job Technologies
Your role in the team
- Acceptance, processing, and documentation of support requests via telephone, email, and ticket system.
- 1st level support for our customers (issue intake, first-line resolution, user support).
- 2nd level support for more complex technical issues.
- Analysis, troubleshooting, and resolution of IT issues in the following areas:
- Windows Client & Server.
- Microsoft 365.
- Network & Printers.
- User and rights management (e.g., Active Directory, M365).
- Close collaboration with internal departments and sister companies.
- Maintenance of customer documentation as well as solution articles (Knowledge Base).
- Ensuring the agreed SLAs and customer satisfaction.
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Our expectations of you
Education
- Completed IT apprenticeship (e.g., IT Specialist System Integration) or a comparable qualification.
Qualifications
- Good knowledge of:
- Windows client and server operating systems.
- Microsoft 365 / Exchange.
- Basic network structures.
- Service- and customer-oriented working style.
- Excellent communication skills, especially over the phone.
- Structured, independent, and solution-oriented way of working.
- Very good spoken and written German skills.
Experience
- First to several years of experience in Service Desk / IT Support.
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What we offer
- Flexible working: remote work & flexible working hours.
- 30 days of vacation for your recovery.
- Flat hierarchies & genuine appreciation.
- Company car - also available for private use.
- Customized further training + Access to the connexta Academy.
- Job ticket (Germany Ticket) included.
- JobRad - Bicycle or e-bike of your choice.
- EGYM Wellpass - Fitness and Health Offers.
- Company pension scheme.
- Corporate Benefits & BenefitsMe - great employee discounts.
- 30% discount on Microsoft 365.
- Health offerings - for body & mind.
- Protection against dismissal for expectant fathers.
- Fast application process - feedback within 72 hours.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Higher Take-Home Pay
Job Locations
About Your Employer
Basys
The Bremen IT service provider BASYS has been responsible for the design, implementation and operation of IT systems at companies in northern Germany for over 30 years.
Description
- Company Size
- 50-249 Employees
- Founding Year
- 1988
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
IT Support Engineer 2nd and 3rd Level
- Location
- Bremen, Oldenburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
