Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
Job Summary
In this position, you will install Vision RT products, provide technical support, and ensure system maintenance while assisting customers on-site and remotely, with occasional travel requirements.
Job Technologies
Your role in the team
- We have an exciting opportunity for a proactive, customer-focused Field Service Engineer to join our team.
- As a Field Service Engineer, you will be responsible for providing first-class service to our customers in a Frankfurt/Central Germany-based role, requiring occasional travel throughout and possibly outside the DACH region, to ensure coverage during colleagues' leave and absences.
- Install, configure, support, and maintain the Vision RT product portfolio at customer sites.
- Conduct site surveys to verify installation requirements and ensure all activities are completed in accordance with Vision RT processes and quality standards.
- Deliver remote and on-site technical support, diagnosing and resolving software, hardware, and connectivity issues.
- Perform preventative maintenance, system upgrades, and product updates to ensure optimal system performance.
- Support customers with Windows-based system configuration, troubleshooting, and device management.
- Troubleshoot network connectivity issues and work with customer IT teams to resolve configuration and communication challenges.
- Maintain accurate service documentation, installation records, and technical reports.
- Build strong relationships with customers and provide a professional, responsive support experience.
- Travel throughout the assigned region to support installations, maintenance activities, and customer requests, with occasional travel to support other regions as required.
- Ability to mount wall monitors.
- Ability to handle and carefully route communication cables over distances up to 50m.
- Comfortable with ascending and descending ladders.
- Can work alongside 3rd party in congested new building sites following safe working practices and use of PPE.
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Our expectations of you
Qualifications
- Strong working knowledge of Microsoft Windows operating systems, including: Windows configuration and system settings, Device Manager and hardware management, Disk and storage management, BIOS/firmware configuration, Windows services and security settings, Event Viewer and system troubleshooting tools.
- Good understanding of networking fundamentals, including: IP addressing and network configuration, Common network protocols and ports, Basic network security concepts, Windows networking tools and command-line troubleshooting utilities.
- Solid PC hardware knowledge, including: Component identification and replacement, Peripheral device configuration and troubleshooting, Hardware connectivity and performance considerations.
- Strong problem-solving and fault-finding skills with a methodical approach to troubleshooting.
- Customer-focused with excellent communication and interpersonal skills.
- Comfortable working independently and managing priorities across multiple customer sites.
- Ability to interpret technical documentation and follow established installation and service procedures.
- Results-oriented with a proactive, 'can-do' approach to customer satisfaction.
- Basic understanding of SQL databases and database connectivity.
- Vertrautheit mit RAID-Konzepten und Speichertechnologien.
- Technical certifications such as CompTIA A+, Microsoft, or equivalent industry-recognised qualifications.
Experience
- Experience diagnosing and resolving software, operating system, and hardware issues in a customer-facing environment.
- Experience delivering remote and on-site technical support.
- Experience supporting Windows Server environments.
- Previous experience within healthcare technology, medical devices, radiotherapy, medical imaging, or a similarly regulated environment.
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What we offer
- This is a field-based position requiring up to 80% travel.
- The role includes evening work and occasional weekends.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Vision Gmbh
pro!vision GmbH is a software specialist and internationally operating system house with more than 70 employees in Berlin, Frankfurt am Main and Braunschweig. For 17 years, our focus has been on technical conception, architecture and realization of software projects in the area of the Adobe Experience Manager (AEM) Content Management System (CMS). We have been an Adobe partner for many years.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Field Services Engineer
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
