Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for remote support of IT users, handling incident reports and user requests in the ticketing system, documenting the database, and supporting IT projects.
Your role in the team
- Shared responsibility for remote support of IT users, from consulting to troubleshooting.
- Responsibility for resolving IT incident reports and handling user requests in the ticketing system.
- Maintenance and documentation of the database.
- Preparation and support of IT projects.
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Our expectations of you
Education
- Successfully completed vocational training in the IT sector or a comparable qualification.
Qualifications
- Experienced handling of common hard software requirements.
- Customer-oriented and solution-oriented working approach.
- A strong technical affinity and communication skills.
Experience
- Initial experience in 1st and 2nd level support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT service desk employees
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
