Level
Experienced
Location
Göppingen
Working Model
Hybrid, Onsite
Job Field
IT, Support
Employment Type
Full Time
Contract Type
Permanent employment

Job Summary

In this role, you provide technical support to customers via phone and email, manage second and third-level support cases, and collaborate closely with product development and sales to deliver optimal solutions.

Job Technologies

Your role in the team

Support and advise our existing German and English-speaking customers and prospects with their technical issues over the phone or via email.
Manage second-level support cases, solving customer issues via remote support, telephone or email.
Work with product development to handle third-level support cases.
Use your technical knowledge to assist the Sales team.
Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers.

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Our expectations of you

Education

Degree in computer science, information systems, applied computer science or a similar education in an IT related field.

Qualifications

Customer driven with enthusiasm for working with people and technology.
Business level fluency in German (at native speaker level) and English. Knowledge of additional languages is a plus.
Strong communication skills, a positive attitude and a friendly and professional manner when dealing with customers over the phone and via email.

Experience

Very good knowledge of networks and experience with at least two of the following operating systems: Windows®, Mac OS®, Linux®, iOS®, Android®.
Previous work experience in technical customer support is desirable.

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What we offer

Onsite onboarding at our HQ office for an optimal start.
Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews.
TeamViewer tops up premiums for the private pension plan (BAV) up to the maximum amount.
Büros, die gut an den öffentlichen Nahverkehr angebunden sind.
Option to lease an e-bike (Germany only).
Special terms for local gyms.
Zugang zur Corporate Benefits Plattform mit vielen Rabatten.
Regelmäßige Team-Events und unternehmensweite Feiern.
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches.
Hybrid work time.
Work From Abroad Program allowing up to 40 days of work outside your contracting country.