Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Mannheim
- Working Model
- Onsite
Job Summary
In this role, you handle IT requests via phone, email, or ticketing system, assisting users with daily IT issues related to Windows and Microsoft 365 while documenting and prioritizing support cases.
Job Technologies
Your role in the team
- Acceptance and processing of IT requests via phone, email, or ticketing system.
- Support of our practices and locations with everyday IT issues.
- Documentation and prioritization of support cases.
- Guidance for users with questions about applications and systems.
- Escalation of more complex issues to 2nd-level support.
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Our expectations of you
Education
- Training or initial experience in an IT-related field (career changers welcome).
Qualifications
- Basic knowledge of Windows, Microsoft 365, and networking.
- Enjoyment in phone and user support.
- Communicative, helpful demeanor.
- Self-reliant and structured way of working.
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What we offer
- Modern equipment and clear structures.
- Collegial environment and genuine team spirit.
- Flexible working hours in full-time or part-time.
- JobRad, 30 days of vacation, and training opportunities.
- Personal development from IT support to administration.
- And: for us, the person counts - not the perfect CV.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
RAD-x Management GmbH
RAD-x Management GmbH is a renowned provider of diagnostic imaging facilities in Germany and Switzerland, specializing in high-quality radiological and nuclear medicine services. With 26 locations, over 120 physicians, and 750 employees, the company creates synergies on a multinational scale. As a portfolio company of VESPER Infrastructure and SwissLife Asset Managers, RAD-x ensures the continuous operational capability of its imaging centers within the shared network.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Healthcare, Social Sector
IT Hotline / IT Support
- Location
- Mannheim
- Working Model
- Onsite
- Diversity
- Open for all genders
