Job
- Level
- Experienced
- Job Field
- System, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Technologies
Your role in the team
- Processing of fault reports and service requests on the phone
- Processing received tickets
- User support for a variety of applications
- Documentation of the events in the ticket system
- Forwarding and escalation of incidents and problems to the 2nd level
- Participation in the recall business and on-site service
- Analysis and processing of user and service requests (diagnosis and elimination of "small" IT malfunctions in 1st level support)
- Implementation of rollouts (workstation hardware, PCs/printers)
- Implementation support for new systems/applications
- Monitoring of compliance with SLAs for end devices as well as reporting and asset management
- Communication and coordination with external companies
- Taking on on-call duties in the team
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Our expectations of you
Education
- Completed training as an IT specialist or IT system electronics technician or comparable training
- Applicants after their training are welcome
Qualifications
- Well versed in the area of current hardware and software (PCs, notebooks, mobile devices, printing systems, etc.)
- solution-oriented team player
- independent, reliable and process-oriented way of working
- Good knowledge of German in speaking and writing
- Quick learner and structured way of working
- high customer and service orientation
- Healthcare knowledge is desirable
- Class B driver's license
Experience
- Career changers with appropriate (proven) professional experience are also welcome
- Experience in the area of Microsoft landscapes and operating systems
- Experience in dealing with customers (by phone and in person)
- Experience in the Citrix environment is desirable
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Job Locations
Location Cologne
Nordrhein-Westfalen
Germany
This is your employer
Hospitalvereinigung St. Marien GmbH
Als ein modernes Gesundheits- und Pflegeunternehmen stellen wir uns in den Dienst von Menschen, die krank, verletzt und pflegebedürftig sind. Exzellente Medizin und menschlich zugewandte Pflege auf Basis einer christlichen Wertekultur bilden den Anspruch, an dem wir uns fortlaufend messen lassen wollen.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- NGO, NPO, Associations, Healthcare, Social Sector
IT Mitarbeiter IT Services
- Location
- Cologne
- Working Model
- Onsite
