Job
- Level
- Experienced
- Location
- Hamburg
- Working Model
- Onsite
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 46.000 to 50.000€ gross/year
Job Summary
In this role, you will organize resources, plan capacities, and handle ticket requests. You will create analyses to reduce tickets and maintain the knowledge base to support the helpdesk.
Job Technologies
Your role in the team
- Organizing and providing resource management and incoming capacity planning
- Ticket Management
- Creation of analyses and measures for categorization and reduction of tickets
- Development and maintenance of the internal knowledge base to support support and self-help.
- Communication at all levels to act as a link between the Business and IT departments
- Evaluation, Incident Management, and Quality Management
- Technical and disciplinary leadership responsibility for the non-technical employees
- Processing assigned tickets via phone, email, or portal and documenting accordingly in the ticket system, remote support via TeamViewer or similar.
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Our expectations of you
Education
- Completed training or studies in the IT field or a comparable qualification is desirable.
Qualifications
- Knowledge in ticket management and task prioritization
- Analytical skills for creating analyses and measures
- Excellent communication skills at all levels
- Team orientation
- Organizational talent and the ability to prioritize
- Analytical thinking and problem-solving skills
Experience
- Experience in resource organization and capacity planning
- Experience in building and maintaining knowledge bases
- Experience in incident management and quality management is an advantage.
- Leadership qualities and experience in team management
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What we offer
- You are very welcome with us! You will be heard and are an integral part of our team.
- We value open communication, helpfulness, and support from experienced colleagues.
- After a comprehensive onboarding, you will have the opportunity to develop further, deepen your knowledge, and take on more responsibility in exciting projects.
- You will receive first-class equipment for your workplace from us.
- Our locations are equipped with height-adjustable desks and high-quality headsets.
- We offer you regular training opportunities and e-learning to continuously improve your skills.
- You can expect a fair starting salary and company pension scheme.
- Team and team-building events, local activities, corporate benefits, and good coffee.
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Topics You Will Work On
Job Locations
About Your Employer
everience GmbH
Die everience GmbH in Darmstadt ist Teil des europäischen Konzern NEURONES, der seit 30 Jahren im IT Markt profitabel wächst. Der Fokus liegt im ersten Schritt auf PC- und Helpdesk-Services, die den größten Anteil des Konzernumsatzes von NEURONES abbilden und durch starke Innovationen eine gute Differenzierung ermöglichen. Als junge und dynamische deutsche Niederlassung agiert die everience GmbH seit 2015 erfolgreich in der DACH-Region sowie in den Benelux-Staaten.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT team leader
- Salary
- 46.000 to 50.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.30.186 to 32.337 € net/year · Tax class I
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
