Job
- Level
- Experienced
- Job Field
- IT, Network
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Salary
- 20.400 to 34.800€ gross/year
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you advise users, troubleshoot hardware and software issues both on-site and remotely, and configure Windows workstations and standard software like Microsoft 365.
Job Technologies
Your role in the team
- You advise users and provide technical support at 1st and 2nd level.
- You analyze and troubleshoot hardware and software issues, either remotely or on-site at the customer's location.
- You set up Windows workstations and install new hardware.
- You install and configure standard software, e.g., Microsoft 365 and common security solutions.
- You maintain IT inventory, network diagrams, our wiki, and customer-specific documentation.
- You participate in rollouts, relocations, and system migrations.
- You implement our security and data protection policies in daily operations.
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Our expectations of you
Education
- A completed apprenticeship in the IT sector, e.g., as an IT specialist for system integration, or a comparable qualification.
Qualifications
- Good knowledge of Windows, Microsoft 365, and common hardware.
- Excellent spoken and written German skills (at least C1): You explain technical concepts to users clearly over the phone, via email, and in person, so confident German is essential for this position.
- A structured, service-oriented way of working.
- Nice to have but not a must (what's missing, we'll build together): network technology (TCP/IP, routers, switches, firewalls), Active Directory and Microsoft Entra, virtualization (Hyper-V, VMware), IT security and backup solutions, English skills, driving license class B.
Experience
- Experience in technical support and troubleshooting.
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What we offer
- 700 to 2,900 € gross per month, depending on hours and experience (equivalent to 3,400 to 3,900 € on a full-time basis).
- Permanent employment with long-term prospects and the option for more hours.
- Flexible working hours and home office by arrangement.
- Germany Ticket or JobRad, you decide.
- Laptop and company mobile phone, also for private use.
- Modern toolbox instead of legacy systems: professional monitoring, centralized documentation, clean processes.
- Variety instead of corporate silos: different clients, different environments, direct contact.
- Thorough onboarding and paid training and certifications.
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Topics You Will Work On
Job Locations
About Your Employer
TCO Global GmbH
TCO Global GmbH, a privately-owned IT service provider from Hamburg, has been supporting small and medium-sized enterprises in the region since 2014. The company places great importance on personal and reliable support, offering comprehensive IT management and operational IT services. Customers appreciate the direct communication and the short paths to their dedicated contacts.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT technician / IT administrator
- Salary
- 20.400 to 34.800€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.15.524 to 23.974 € net/year · Tax class I
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
